Raymart Montanez
About
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SaaS Customer & Technical Support | Maritime Technology | SQL & Data Enthusiast | Ex–Third Mate
Province of Cebu, Philippines
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Résumé
Jobs
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- KOperations AssistantKaiko SystemsSep 2024 - Current (1 year 10 months)- Customer Support: Solved problems timely and effectively, ensuring customer satisfaction. - Increased customer service success rates by quickly resolving issues. - Analyzed vessel drawings (GA & Safety plans) or blueprints and generated .excel import files. - Set up and updated customer database system of vessels based on General Arrangement, Safety plans, Capacity Plan, & Midship Section Plan as well as customer feedback. - Applied standard inspection templates to specific cargo vessels. - Drove the issuance of daily and monthly fleet status reports. - Assisted new customers during the fleet rollouts. - Managed day-to-day department operations with effective workflow coordination. - Provided administrative support with accurate d
- KOperations AssistantKaiko SystemsSep 2024 - Current (1 year 10 months)- Customer Support - Analyse vessel drawings (GA & Safety plans) or blueprint and generates .excel import files - Set up and update customer database system of vessels based on General Arrangement, Safety plans, Capacity Plan, & Midship Section Plan as well as customer feedback - Apply standard inspection templates to specific cargo vessels - Drive the issuance of daily and monthly fleet Status reports - Assist new customers during the fleet rollouts
Logistics CoordinatorOrca AIAug 2024 - Current (1 year 11 months)- Document AdministratorMarcuraApr 2023 - Aug 2024 (1 year 5 months)- Customer Support - Performed the task of collecting, sorting, and transferring vessel, port, and cargo documents from the Master and/or Agents of the vessel to the customers or distributing them internally as required. - Ensured all notifications were duly sent by the application to avoid missing any document collection. - Received, sorted, and uploaded documents from agents to ensure they were promptly made available to customers by following prescribed guidelines and standard operating procedures. - Followed Customer Specific Instructions & Standard Operating Procedures (SOP) to query Agents for any discrepancies within the documents and followed up for replies to ensure a correct and complete set of documents could be promptly made
- VAccount ManagerVolatilia Management AgencyApr 2023 - Oct 2023 (7 months)• Customer Support • Scheduled Posting • Copyrighting • Build good relationships with clients. • Responding to queries via email and chat.
- VVirtual Assistant / Instagram OutreachVolatilia Management AgencyMar 2023 - Apr 2023 (2 months)- Non-voice Talent Aquisition
- APersonal Virtual Assistant ( Freelance )Apex ManagementJan 2023 - Mar 2023 (3 months)• Organizing files • Data entry • Research • Doing tasks on the computer ( Team Viewer ) • Scheduled posting
- EVirtual Assistant E-Commerce Lead AnalystEartheasyDec 2022 - Mar 2023 (4 months)• Logging into our supplier website and extracting shipping quotes manually using the provided product dimensions • Verifying retail selling units (on Amazon) • Updating our price model to have the selling price meet our margin requirements • We have a quota of 550 leads to be analyzed per week
- CThird Officer ( Worldwide )CrewBenefit IncJan 2019 - Nov 2022 (3 years 11 months)• Responsible for the safe keeping of navigational watch • Maintenance and upkeep of the hull, decks, superstructures, and towing gear • Ensuring that lifesaving and firefighting equipment is properly inspected and maintained • Responsible for the electronic navigation equipment on board • Ensure inspection of the safety equipment • Comply with all company policies and procedures and regulatory requirements • Update planned maintenance system • As safety officer, shall ensure all safety equipment is operating, as required • Responsible for carrying out regular inspections • Other duties assigned • Prepare and calculate monthly wage statement • Prepare monthly reports • Prepare and review pre-arrival / pre-departure documents ( documents mus
- COrdinary Seaman ( Worldwide )CrewBenefit IncSep 2017 - Jan 2019 (1 year 5 months)* Performs bridge and port watch; maintains cleanliness onboard; perform deck maintenance and repairs; checks the hatches performs deck cargo lashing; * Shall receive orders from the Boatswain; and * Shall perform maintenance work of hull, cargo handling, mooring works; * Perform navigational or anchor watch when assigned by the Chief Officer; or *Shall obey orders of the person assigned to perform watch;
- KDeck Cadet ( Worldwide )KJCM Maritime CorporationApr 2016 - Feb 2017 (11 months)* Assisting with navigational activities - Deck cadets assist in chart plotting, position fixing, and maintaining navigational instruments. They learn to interpret charts, use navigational aids, and contribute to safe navigation. * Maintaining safety and security - Deck cadets play a crucial role in ensuring the safety and security of the ship and its crew. They participate in safety drills, conduct regular inspections, and monitor emergency equipment to enhance onboard safety. * Performing deck maintenance - Deck cadets assist in general maintenance tasks, including painting, cleaning, and repairing equipment. They learn the importance of maintaining a clean and well-organized deck area. * Assisting with cargo operations - Deck cadets supp
- TDeck Cadet ( Domestic )TransAsia Shipping LinesAug 2013 - Aug 2014 (1 year 1 month)* Assisting with navigational activities - Deck cadets assist in chart plotting, position fixing, and maintaining navigational instruments. They learn to interpret charts, use navigational aids, and contribute to safe navigation. * Maintaining safety and security - Deck cadets play a crucial role in ensuring the safety and security of the ship and its crew. They participate in safety drills, conduct regular inspections, and monitor emergency equipment to enhance onboard safety. *Performing deck maintenance - Deck cadets assist in general maintenance tasks, including painting, cleaning, and repairing equipment. They learn the importance of maintaining a clean and well-organized deck area. *Assisting with cargo operations - Deck cadets suppor
Education
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- Bachelor's degree, Marine TransportationUniversity of CebuJan 2010 - Jan 2013 (3 years 1 month)