Ravinia Angeline Siron

Ravinia Angeline Siron

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Metro Manila, Philippines

Contact Ravinia regarding: 
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Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour

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Résumé


Jobs verified_user 0% verified
  • E
    Executive Assistant
    Mar 2025 - Current (1 year 3 months)
    ● Managed complex calendars and scheduling for a CFO, coordinating 30+ monthly meetings across investors, executives, and cross-functional stakeholders while reducing conflicts through proactive 1-week lookahead planning ● Led end-to-end travel coordination for monthly business trips, handling 12+ annual itineraries via Navan, optimizing logistics, and ensuring seamless alignment across personal and executive schedules ● Facilitated weekly CFO staff meetings and 1:1s, documenting and tracking 50+ action items monthly in Notion, improving follow-through and cross-team accountability ● Spearheaded company-wide events including All Hands, Office Hours, and biannual offsites, coordinating with 10+ stakeholders and delivering high-impact session
  • F
    Administrative Manager
    FreedomVue Apartments
    Sep 2024 - Dec 2024 (4 months)
    Managed tenant communications, achieving a 95% satisfaction rate and improving lease renewals by 20%, demonstrating strong relationship management skills Streamlined lease documentation, reducing approval time from 5 days to 2 days, highlighting efficiency and organizational skills Prepared financial reports that contributed to a 10% growth in property investments, illustrating strategic support and analytical abilities Maintained detailed vehicle records, ensuring accuracy and compliance, relevant to executive-level administrative tasks Enhanced contract handling, increasing customer satisfaction by 20%, showcasing effective communication and customer service skills
  • TTEC
    Operations Manager
    TTEC
    Mar 2023 - Aug 2024 (1 year 6 months)
    Achieved a 95% resolution rate for operational issues and client complaints, ensuring high client satisfaction and operational efficiency Developed and executed strategic plans that boosted operational efficiency by 30% and drove 20% revenue growth Led and mentored 8 teams of more than 15 members, increasing productivity by 25% through strategic recruitment, training, and performance management
  • TTEC
    Executive Assistant
    TTEC
    Sep 2019 - Feb 2023 (3 years 6 months)
    Achieved a 95% resolution rate for operational issues and client complaints, ensuring high client satisfaction and operational efficiency Developed and executed strategic plans that boosted operational efficiency by 30% and drove 20% revenue growth Led and mentored 8 teams of more than 15 members, increasing productivity by 25% through strategic recruitment, training, and performance management
  • TTEC
    Team Leader
    TTEC
    Jan 2014 - Aug 2019 (5 years 8 months)
    Managed a team of technical support representatives in the telecommunications industry, achieving 100% target goals by enforcing established policies Monitored communications and provided strategic feedback, enhancing stakeholder relationships and boosting satisfaction scores by 20% Resolved high-priority and complex issues with discretion and efficiency, reducing escalation rates by 30% while demonstrating strong problem-solving and decision-making skills
  • TTEC
    Technical Support Representative
    TTEC
    Apr 2012 - Dec 2013 (1 year 9 months)
    Assisted customers with phone, internet, and TV issues by troubleshooting and resolving technical problems, achieving a 90% first-call resolution rate Addressed account-related inquiries and billing concerns, maintaining an 88%customer satisfaction rate Analyzed and resolved complex technical issues efficiently, improving operational productivity by 15%
Education verified_user 0% verified
  • Quezon City University
    Bachelor's Degree
    Quezon City University
    Jun 2010 - Mar 2012 (1 year 10 months)