Raul Funez
Download
Recommend
Messages
Share
Raul Funez

Raul Funez  new_releases

About

Detail

Supervisor
Tegucigalpa, Francisco Morazán Department, Honduras

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Project Coordinator public Remote experience
    Smart Foundations Systems
    Jul 2022 - Nov 2022 (5 months)
    - Acted as a liaison between operations and outdoors crew - Main point of contact for clients (inbound and outbound). Addressing concerns and questions of the project. Explain process start to finish to client. - Evaluate and contact vendors for project materials - Send invoices to clients, process payments and keep records of payments - Schedule and manage new projects with Project Manager
  • C
    Supervisor (Coaching and administrative roles) public Remote experience
    Call Center Startek S.A
    Oct 2019 - Jun 2022 (2 years 9 months)
    - Train customer service representatives. Create coaching plans, call flows and SOPs for CSRs and later trained them on the how tos? - Monitor Performance. Create and handle KPI reports. Coached CSRs behaviors to get successful results - Handle Escalated calls and tickets from escalated clients - Worked hand in hand with recruitment in the hiring process. Conduct interviews and qualify new potential hires for customer service roles.
  • Startek Tegucigalpa
    Customer Service Representative 2 for a Call Center
    Startek Tegucigalpa
    Aug 2019 - Oct 2019 (3 months)
    - Take escalations from escalated clients and issues. - Provide support to customer service representative with challenging customer issues. - Listen to calls from CSRs and work hand in hand with Supervisor to provide feedback
  • Startek Tegucigalpa
    Customer Service Representative for a Call Center
    Startek Tegucigalpa
    Feb 2019 - Aug 2019 (7 months)
    - Handled customer inquiries, answered questions, and resolved problems in a timely manner. - Kept accurate notes of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
  • Job Duck
    Legal Assistant
    Job Duck
    Apr 2018 - May 2019 (1 year 2 months)
    - Prepared legal documents for hearings and client's resolution paperwork - Created SOPs and a Knowledge Base for all processes in the company; starting when the client hired the company all the way when the client was given resolution documents - Prepare the schedule for the attorney for the week, including hearings and meetings with clients.
  • Startek Tegucigalpa
    Customer Service and Sales Representative for a Call Center
    Startek Tegucigalpa
    Jul 2016 - Apr 2018 (1 year 10 months)
    - Handled customer inquiries, answered questions, and resolved problems in a timely manner. - Kept accurate notes of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales - Got experience in talking with customers from the United States and received training on how to talk over the phone.
Education verified_user 0% verified
  • Ceutec
    Business Administration
    Ceutec
    Oct 2020 - Current (4 years 9 months)