Raul Eduardo Cantero

Raul Eduardo Cantero

About

Detail

Data Security Analyst & AI Content Evaluator | Specialist in Data Integrity & Quality Oversight.
Buenos Aires, Argentina

Contact Raul regarding: 
Flexible work
Starting at USD20/hour

Timeline


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Résumé


Jobs verified_user 0% verified
  • Welo Data
    AI Training System Quality Evaluator public Remote experience
    Welo Data
    May 2026 - Jun 2026 (2 months)
  • Amadeus
    Activation Specialist
    Amadeus
    Mar 2021 - Current (5 years 4 months)
    - Participate in the project implementation - Analyse risks and ensure relevant reporting to line organization - Support other actors of the implementation - Examinate the overall migration strategy from legacy airline to Amadeus product. - Support the customer with reengineered business processes. - Perform system setup according to Customer requirement and agreed scope - Revise the correction of documented problems - Execute any necessary steps of Cutover Rehearsals and Production Cutover
  • Amadeus
    Data Security Analyst
    Amadeus
    Jan 2021 - Mar 2026 (5 years 3 months)
    - Executed end-to-end project implementations, ensuring seamless deployment and stakeholder alignment. - Analyzed system outputs to identify and rectify inconsistencies, guaranteeing data integrity and alignment with business requirements. - Spearheaded the migration strategy from legacy airline systems to the Amadeus product suite. - Collaborated with customers to implement re-engineered business processes, optimizing operational efficiency. - Configured complex system setups based on detailed customer requirements and strictly defined project scopes. - Supervised the resolution and validation of documented technical issues to maintain system standards. - Managed high-stakes production cutovers and rehearsals, ensuring minimal business dis
  • Amadeus
    Security Data Analyst - Security and Access Management
    Amadeus
    May 2019 - Mar 2026 (6 years 11 months)
    - Executed assessments and product implementations for global enterprises with dedicated travel management departments. - Configured and edited GDS core products (Office ID) and specialized features, including profile creation, updates, and deletions. - Managed user-level configurations, overseeing access rights, permissions, and security customizations. - Office ID additional configuration customization purposes. - Administered UGR and Global roles, ensuring seamless migration of OGUs and OIDs across regions - Implemented complex security settings to connect international clients across different worldwide regions. - Streamlined EOS lifecycles (creation, update, and deletion) and authored comprehensive technical documentation. - EOS Docume
  • Amadeus
    Functional Customer Service Agent
    Amadeus
    Sep 2018 - May 2019 (9 months)
    - Provided high-level functional and technical assistance to a global network of travel agencies via phone, email, and live chat. - Managed complex incident lifecycles, performing detailed case logging and coordinating directly with 3rd-level support for advanced resolution. - Delivered premium customer support by gathering and analyzing technical data to resolve user issues or escalate them to specialized departments. - Liaised with international airlines to investigate and resolve critical system-to-system link connectivity problems. - Spearheaded initial investigations into complex technical discrepancies that required deep-dive analysis and long-term resolution strategies.
  • Amadeus
    Sr. Technical Customer Service Agent
    Amadeus
    Jun 2006 - May 2019 (13 years)
    - Provided comprehensive Tier 2 hardware and software technical support for high-availability systems. - Delivered premium remote and on-site technical assistance to a global user base using advanced tools like GoToAssist and Citrix. - Managed the end-to-end installation, configuration, and optimization of proprietary software suites, including: *ProWeb *Selling Platform *Cruise *Administered complex user security profiles, including SIGN-IN creations, AAA resets, and multi-level access permissions. *Technical Lead for the implementation of specialized printing and ticketing solutions (ProPrinter, E-TKT Voucher, and CCCF).
  • Prudential Seguros SA
    Technical Support
    Prudential Seguros SA
    Dec 2004 - Mar 2005 (4 months)
    Infrastructure & Systems Administration - Administered Active Directory user accounts and managed complex system access permissions. - Planned and executed large-scale hardware and software migrations, ensuring business continuity. - Automated deployment processes by assembling standard system images using RIS and GHOST technologies. - Maintained rigorous stock and inventory control of all IT assets and updated software installation protocols. Technical Support & Incident Management - Analyzed and resolved complex technical incidents, managing the full escalation lifecycle to ensure timely solutions. - Provided premium technical support to VIP users and executive teams, maintaining high service standards. - Utilized advanced remote manag
  • G
    Technical Support Level 2
    GLOBAL SERVICE SA
    Jan 2004 - Jun 2006 (2 years 6 months)
    - Provided advanced Tier 2 technical support, resolving complex hardware and software incidents escalated from Level 1. - Served as a Field Technician, delivering on-site diagnostics, repairs, and system optimizations for diverse client environments. - Managed end-to-end technical assistance, ensuring high-quality service delivery and customer satisfaction. - Executed hardware maintenance and software configuration to maintain peak operational performance for workstations and peripherals.
  • L
    Technical Support Level 1
    LUCENT TECHNOLOGIES SA
    Jun 2003 - Nov 2003 (6 months)
    - Provided comprehensive technical support within the Microsoft ecosystem, ensuring system stability and performance. - Managed the full lifecycle of hardware assets, including the configuration, maintenance, and repair of workstations, laptops, and peripheral devices. - Executed end-to-end software deployments, covering the installation and configuration of operating systems and core business applications. - Delivered high-quality technical assistance to resolve software-related incidents and optimize user workflows.
  • I
    International Airport Ministro Pistarini
    Intercargo SA
    Jun 2000 - Feb 2003 (2 years 9 months)
    IT Support & Infrastructure - Provided end-user technical support for both hardware and software environments. - Managed remote assistance tools to resolve technical incidents efficiently. - Executed system migrations by assembling standard OS images using RIS and GHOST technologies. - Maintained critical hardware, including PCs, printers, and peripheral supplies. - Supplies management. - Administered internal HTML web pages and managed digital newsletter distributions. Ground Handling & Airport Operations - Performed high-precision ground operations, including roles as Ramp Operator and Signaler. - Managed critical baggage handling systems and conveyor belt logistics. - Coordinated charter passenger transportation, ensuring seamless tra
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • H
      Harmonization Project - EOS Agreements documentation
      Jul 2020 - Current (6 years)
    • L
      LATAM Access review - Users rights
      Dec 2019 - Feb 2020 (3 months)