Raul Bustamante
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Solutions Architect at ANUVU
Buenos Aires, Argentina
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work
Full-time jobs
Starting at
USD2k/month
Résumé
Jobs
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- ZHelp DeskZMA IT SolutionsFeb 2025 - Current (1 year 6 months)- Point of escalation between company partners and ESET Latam - Provide post-sales technical support - Advise and explain the product during demonstrations and proof of concept sessions - Participate in webinars and presentations with clients - Deliver IT consulting services - Research new products on the market - Technically evaluate bids and tenders
SOLUTIONS ARCHITECTAnuvuJun 2023 - Current (3 years 2 months)The role interfaces between the technical implementation teams and the Sales team for GEO / LEO solutions. • Network / Logical Diagram Design for different solutions for the various Business Units of our company (Commercial Shipping, Oil & Gas, Cruisers & Ferry, Yacht) integrating LEO (Starlink) /GEO (VSAT) capacity with our state-of-the-art network solutions mostly based on a virtualized environment over VM Ware with Palo Alto technology. • Build of Materials for each Solution considering the costs and the optimal equipment to maximize the Revenue on each sale not only of the hardware but the needed licensing for our products. • We work on our solutions based on Salesforce, where we handle the availability of our product in stock and wa- ON-SITE SUPPORT ANALYSTBaker & McKenzieJan 2021 - Jan 2022 (1 year 1 month)Local support to firm users (Directors, attorneys, administrative, secretaries and IT Colleagues) Tasks & tools: • Video conferencing rooms setup • Cisco devices maintenance as internal components installations o replacement • iOS devices / AppleID configuration • Print Server administration • Cisco jabber setup over CUCM • Active Directory / Azure accounts management (modify memberships, rights, personal data) • Exchange 2010 & 2016 console (create mailboxes, distribution lists, memberships) • Remote support tools (Goverlan & LogMeIn) • Zoom administration / Setup • Zscaler internet access control • ServiceNow ticketing system • Office 2016 administration • Windows Server administration • Windows 10 imaging from PXE server.
- TECHNOLOGY HELP DESKBaker & McKenzieJan 2020 - Jan 2021 (1 year 1 month)First point of contact for user technical issues and concerns responsible for providing consistent high quality customer service and support for Baker McKenzie's applications and systems such as: • Active Directory account administration • Exchange 2016 Email account administration • Cisco Jabber client set up • Citrix Apps • Pulse VPN • O365 Administration • Zoom Meeting • Intapp intake SQL database queries used every once in a while in order to retrieve additional information for specific users.
- SERVICE DESK ANALYSTEndavaJan 2019 - Jan 2020 (1 year 1 month)As a Service Desk Analyst, we provide 1st level IT service support representing the first point contact for Customers, performing troubleshooting and resolving if possible, via email, phone, instant messaging or any other agreed channel. Then, we log and classify each incident or request using Service management Tools. In case is not possible to solve the incident or the request, we escalate them to specific support teams. We also keep updated customers on agreed intervals, based on Service Level Agreements providing details on cause, resolutions or steps using non-jargon terms. Finally, as the only Senior Technician on the team, my responsibility is to take complex task as well as being the escalation point for all my colleagues. Every on
- GIP ENGINEERGLOBAL DELIVERY CENTER – E.M.CJan 2014 - Jan 2018 (4 years 1 month)My responsibility with the team, was the configuration of Networking Cisco / Mikrotik devices. Routing and VoIP configurations during the service provisioning was also part of the job. I've also worked along with Monitoring Team as an assistant administrator for Solarwinds Orion. BGP / RiP / were part of the protocols used during different implementations. I was also designated to provide training for new personal assigned or hired for the team. These trainings were provided for Argentinian employees as well as Americans. All the task assignments to the team were being handled over Jira ticket system ad the documentation (networkg diagrams, ip schems and so) were also included.
- BILINGUAL REPORTS ANALYSTEMCJan 2012 - Jan 2014 (2 years 1 month)My responsibility at this position, was the scheduling as well was follow up of the installations in progress for new satellite installations. I was also in charge to generate daily Reports for different areas Supervisors as well as Project Managers, providing them with times statistics and issues found during these installations. During the priorization part of my role, I've used to take the list of projects about to start, and assign the specific ticket to the proper personal in order to handle it with priority based on the PM's request.
- STECHNICAL SAILESMANSONOTESTJan 2004 - Jan 2012 (8 years 1 month)I was hired to this company as a salesman. Further on, while showing my capabilities, I was designated to the workshop, where I had a technical position assembling clone Personal Computers, software installations upgrades, troubleshooting. I was also in charge, along with two other coworkers, to implement and administrate an ecommerce site for online sales. This improved the customer's experience with the business.
- VGRAPHIC DESIGNERVERA MARKETJan 2003 - Jan 2004 (1 year 1 month)• While on this job, I was in charge of the designs with the advertising company, being banners for Buses and magazines advertising the main product of the company. • I was also in charge of Video Editing for TV broadcasted publicity (rendering, video compilation and editing) • I was also in charge of the weekly magazine layout design for at TV Cable provider.
- EComputer TechnicianEscuela Nacional de Educación Técnica Nº1 "Industrial"Jan 1989 - Jan 1994 (5 years 1 month)
Education
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- PPHP Web Development Level I and IIJan 2011 - Jan 2012 (1 year 1 month)
- iiOMiDirect
- GGvF TrainingGlobal VSAT Forum
- AR Cybersecurity - FTM Ed 19Fundación Telefónica
- Cisco C.C.N.A. courseUniversidad Tecnológica Nacional
Projects (professional or personal)
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- IIP Monitoringto create Kits on Salesforce to design
- SSystem Engineering11 subjects to finish the career and y 3 subject for getting the Systems Analyst