R
Raúl Alfonso Carreón Viveros
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Ciudad de México, Mexico
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- CEO- Country ManagerCarvajal Tecnología y ServiciosJul 2020 - Jan 2023 (2 years 7 months)• Responsible for defining, develop and execute strategy in the country, as well as in the great opportunities for business development and growth in Mexico. • Definition and implementation of sales and business development strategies aligned with corporate objectives and Roadmap using different kind of programs to increase revenue and market penetration. • Build Key partners Strategic Alliances negotiation. • Responsible for the P&L, local operations, product, marketing, finance, human resources, sales and service teams in Mexico. • Direct and supervise the sale of integrated e-commerce solutions and business communities in different industries (retail, pharmaceutical, consumer, services, etc.), IDSE IMSS, PAC services authorized by S
- OOperations Director, Services and Products Portfolio 162 M.Nov 2017 - Jul 2020 (2 years 9 months)• Responsible for monitoring, control, training, optimization, efficiency, effectiveness, etc. From 6 Managers divided into PMO, Implementation, Development, Analysts, Help Desk and labeling factory, including Infrastructure and all IT related including 104 FTEs and 7x24 Operations, attending 6500 clients and internal clients in Colombia, Peru, Argentina, Brazil and Mexico and retails companies such as Walmart. Chedraui, Soriana, HEB, Amazon. Mexican Commercial, etc. • Acting of Software Factory Director based in Colombia, including countries like Mexico, Colombia, Peru and Argentina. • Part of the technical committee of AMEXIPAC (Asociacion Mexicana de PAC). • Definition and control of the annual operations budget, including personnel,
- SOperations DirectorSPAMEX ONLINE.Apr 2017 - Nov 2017 (8 months)• Responsible of definition, creation, implementing and develop corporate planning and strategy to launch online training services. • Co - responsible of Sales and Operations • Co - Responsible for creating all admin, Sales, operations structure for SPAMEX. We servers as part of functions and services that offered, and also the process to offer key solutions to costumers, part of the maon responsabilities was gave to costums an accurate soporto to attend their needs in order to use the solution as they expected
- AOperations Director (Consulting).ALTA Sistemas S.A. de C.V. SpotlightSep 2016 - Nov 2017 (1 year 3 months)• Technical Operations creator; Technical presales sales team support, Software Development, Applications Implementation, Technical support and Maintenance programs, using Methodologies such, ITIL, Sig Sigma, ISO 27001, ISO 9000, RUP, PMI, setting objectives such as costs scheme, software development life cycle, procedures standardization, best practices, job role KPIs (CBU, CFU, lines developed per day, deliverables measure), check points for projects such as time proposed VS real (Telcos, Managed Services, Help-Desk, ERPs, Data Centers, Cloud, IoT, etc.). • Responsible for day 1, 2 and 3 for projects and SLAs accomplishment. • Managing of all Technical staff related (employees, vendors and contractors).
- CAdvanced Services Advocacy Manager.Cisco Systems de México.Jun 2015 - Jun 2016 (1 year 1 month)• Manage 800+ projects simultaneously (Delivery, P&L, Margin, ROI, TCO, back office, and Cisco's insourcing around the globe) across the Americas with a budget of 1.2 billion USD, aligned with BI, SAP – HANA, UI, R&S, DC, and Voice Wireless Cisco's technologies.
• Increased staffing by 40% (from 30 to 50 FTEs) year over year.
• Grew the number of certified staff (PMP, CCNA, ITIL, Yellow Belt) by 60% (30 FTEs) from one year to the next.
• Increased revenue by 30 million USD by investing 100K USD to implement the Fix Projects initiative.
• Managed 50 direct Project Managers, ensuring project deliverables met the highest standards of quality in a high-pressure environment.
• Additionally, leveraged order managemen - TCTO (Deputy Director de Tecnologías de Información).Transportes Aereos AEROMARJun 2011 - Feb 2015 (3 years 9 months)• 20% performance incremental on development area using RUP methodology. • Development, coordination and management Help - Desk, including, processes, responsibilities, SLAs, reducing by 30% the incidence of failures and user reports • "0" findings on finance Auditing conducted by Deloitte and "0" findings on IOSA, United and Aeromexico auditing. • PMO creation, reducing around 20% of delivery time, spreading this initiative to whole Company, using PMI standard. • Migrating to a new platform of Passenger Revenue Accounting, with increased staff efficiency and revenue of 25%. • Increase 39% revenue incoming with E-commerce initiatives such as, web site www.a
- IQA Deputy Director.Instituto Federal Electoral (IFE – Registro federal de Electores).Dec 2008 - Jun 2011 (2 years 7 months)• Creation and develop of a new computer support Level Three, reducing in 5 hours time response. • Develop 7 versions for order entrée and DB applications (SIIRFE). • Member of the team developing the new biometric project to serve 80 million users.
- AIT Manager.Aerolíneas Mesoamericanas (ALMA de México).Dec 2007 - Nov 2008 (1 year)• Generated savings through the development of a comprehensive website, telephony solutions, data links, 800's Numbers, and Blackberry services, achieving approximately $700K USD in annual savings.
• Led the development and management of operational implementation to replace the flight tracking system via an interface with SAP, resulting in savings of $2.3M.
• Standardized policies, IT infrastructure, and project management practices, enhancing the corporate image systems.
• Utilized best practice standards such as BS-7799, Six Sigma, and PMI to ensure operational excellence.
• Provided order management, customer service, supplier management, and account management support, including help desk assistance to both - QIT and Engineering Manager.Quest Diagnostics Inc. (Former Laboratorios Frontera).Feb 2005 - Dec 2007 (2 years 11 months)• Technical implementation of People Soft with CXC, CXP, Warehouse, GL, and HR modules.
• Achieved 3 million pesos in savings for the development of local IT and telecommunications infrastructure for 19 offices in Mexico.
• Led PMO and Six Sigma initiatives, adhering to corporate technical standards while addressing financial needs.
• Optimized and developed a savings generator, resulting in 2 million pesos in savings for Facilities and Maintenance Services Management.
• Possess knowledge of international methodologies such as BS-7799, PMP, and Six Sigma.
• Developed tailored solutions for Mexican clients using a local development team, serving customers such as Hospital ABC, Chopo, Medica Sur, Roche
Education
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- PPMP (Project management Professional)PMI, NETEC México.
- (DCN(Desing Cisco Networks).
- CICND (interconectCisco Network Devices).
- CSix SigmaCapistrano CA.
- (Facilitador para(Achive Global) México.
- ACableado estructurado en ANIXTER MéxicoAnixter México
- CYellow Belt certificationCISCO CORPORATE
- CCertificación ITIL V.3CISCO CORPORATE
- BBPM, Risk Assesment Bootcamp, Alpha Consultoria
- DDesign PMO, Alpha Consultoria
- Ccomo NNCASCISCO UNIVERSITY ' NORTELNETWORKS CENTER - HUAWEY COURSES
- Ccomo NNDSCISCO UNIVERSITY ' NORTELNETWORKS CENTER - HUAWEY COURSES
- CiscoUniversity of Phoenix
- PPMP, del PMI. Alpha Consultoria
- MDiseño e implantación de Rack´s y accesorios de equipo de administración de Red marca ChatsworthMéxico D.F
- DDiplomado en Alta Dirección, IPADE, Mexico D.F.
- GCloud Computing y SOA byGartner de México (México DF).
- (Conocimientos Básicos de Unix(Nortel Networks, México D.F.).
- MCertificación de Cableado Estructurado PanduitMéxico D.F