Rafael Andres Betancourt Arrieta

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Sales Support Assistant

CareMax, Inc.

Apr 2024 - Current (1 year 5 months)

· Communicate commission-related information, policies, and updates to sales representatives in a clear and timely manner. · Address inquiries and provide support to sales team members regarding commission calculations, payout schedules, and other related matters. · Provide support and assistance to the sales team regarding commission-related inquiries, disputes, or issues. · Collaborate with other departments, such as finance and human resources, to address complex commission-related matters.

C

Member Enrollment Coordinator

CareMax, Inc.

Dec 2023 - Apr 2024 (5 months)

· Collect, verify and update enrollment information. · Answer internal inquiries. · Maintain accurate records. · Collaborate with other departments to enhance the overall experience.

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Customer Care Representative

IntouchCX

Oct 2023 - Dec 2023 (3 months)

· Answering customer inquiries, resolving issues, processing orders, providing product information, and ensuring overall customer satisfaction. · Handle complaints, track customer interactions, and collaborate with other departments to address customer needs. · Effective communication, problem-solving, and empathy skills.

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Customer Service Specialist

First Colombian Companies

Jul 2023 - Sep 2023 (3 months)

· Serve as the primary point of contact for customers, addressing their inquiries, concerns, and requests related to logistics activities. · Assist customers with order placement, tracking, and delivery status updates. · Coordinate with internal teams such as warehousing, transportation, and procurement to ensure seamless execution of logistics operations. · Collaborate with carriers and suppliers to arrange timely pickups and deliveries. · Resolve any issues or problems that may arise during the logistics process, ensuring maximum customer satisfaction. · Maintain accurate and up-to-date documentation of customer interactions and transactions in the company's CRM system. · Identify opportunities for process improvement and suggest solution

Data Analyst

Lean Solutions Group

Aug 2022 - Jul 2023 (1 year)

- Identifying data sources. - Collecting data. - Sourcing missing data. - Organising data into usable formats. - Analysing data to find answers to specific questions. - Setting up data infrastructure. - Developing, implementing and maintaining databases. - Assessing quality of data and removing or cleaning data. - Generating information and insights from data sets and identifying trends and patterns. - Preparing reports for executive and project teams. - Creating visualisations of data on Microsoft Power BI. Aptitudes: Office 365 · Business Analysis · Microsoft Power BI · Análisis de datos · Microsoft Excel · Microsoft Word · Microsoft Power Point.

Logistics Coordinator

Lean Solutions Group

Jul 2017 - Aug 2022 (5 years 2 months)

- Simultaneous Management of Shipments. - Manage the transportation of goods overseas, File AES (Shipment Exportation Declarations) - Generate all documentation and information required for customer shipments and send them via email. - Track orders and notify customers of status or potential delays. - Processed and entered ell customer orders into database and provide proactive customer service for all accounts. - Self Adapt and handling last-minute changes without compromising productivity. Aptitudes: Capacidad de análisis · Exportaciones · Comercio internacional · Importación/Exportación · Administración logística · Atención al cliente · Logística internacional

RTA Specialist

Sutherland

Jan 2014 - Jul 2017 (3 years 7 months)

- I was responsible for managing call volume in real time, oversee doily floor operations, collect, analyze and distribute performance reports via email and ensure the required staff for the daily operations. - Resolved problems, improved operations and provided exceptional service. - Participated in continuous improvement by generating suggestions engaging in problem-solving activities to support teamwork. - Used critical thinking to break down problems, evaluate solutions and make decisions. Aptitudes: Operational Management · Microsoft Office · Microsoft Excel · Business Analysis

Customer Service Agent

Bilateral BPO

Jan 2013 - Jan 2014 (1 year 1 month)

- Aid and guidance to customers via phone call with different requests regarding their cellphone services. - Inform clients of policies and procedures. - Resolve caller issues quickly one thoroughly • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations. • Evaluated customer information to explore issues. develop potential solutions and maintain high-quality service. Aptitudes: Atención al cliente

Rafael Andres Betancourt Arrieta

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Rafael Andres Betancourt Arrieta