Randal Mujica Team Manager

Urgent.ly Road Assistance, Team Leader of UDA dep

solvoglobal

Nov 2023 - Apr 2024 (6 months)

*Feedback & team effective coaching • Call monitoring and coordination with QA dept * Administrative assistance * Administrative assistance *Microsoft 365 *Google Workspace *Salesforce tool *Data Entry *Project management *Action plan designer *Management reporting *Bookkeeping *Organization management

D

Art Sales Associate

Dayyor Art California,

Jun 2023 - Nov 2023 (6 months)

*Artwork Sales: responsible for assisting customers in selecting and purchasing artwork. Have a deep understanding of the art on display, including knowledge of the artists, art styles, and the history of the pieces. Help customers navigate the available art inventory, answer questions about the pieces, and guide them in making informed purchasing decisions. *Microsoft 365 *Google Workspace *Salesforce tool *Data Entry *Management reporting

Cisco Security Firewall engineer

Foundever

Feb 2023 - May 2023 (4 months)

administration and Cisco Products *System design, implementation and troubleshooting • Experience in network security *Experience to run independently with network engineering like routing/switching and protocols *Microsoft 365 *Data Entry

Team Manager Remitly banking LOB

Sutherland Global Services

Apr 2022 - Feb 2023 (11 months)

management. * Reviewed and processed credit and loan applications according to best practices and law. *Supported identifying potential sales opportunities to upgrade business clients. * Handling daily reconciliation of payments as well as maintaining incoming and outgoing cash records *Infosec Professional certificated • Team management and leadership *KPI trend analyst and goals achievement • Feedback & focused team coaching *Call monitoring *Improvement plan designer • Real time analyst * Administrative assistance *Microsoft 365 *Google Workspace *Salesforce *Bookeeping * Organization management *negociation

Team Manager Direct TV Customer Service/Tech Support

Sutherland Global Services

Apr 2018 - Apr 2022 (4 years 1 month)

• Team management and leadership *KPI trend analyst and goals achievement *Feedback & team coaching • Call monitoring and coordination with QA dept • Improvement plan designer • Real time analyst * Administrative assistance *Microsoft 365 *Google Workspace *Salesforce *Data Entry *Organization management

Team Manager AT&T Technical Support

Sutherland Global Services

Feb 2011 - Apr 2018 (7 years 3 months)

*L.E.A.D. 100 by Sutherland Global Services. * Platinum MasterCoach by Sutherland Global Services. * AT&T - O.M.C.ľ. As AT&T COACH * Team management and leadership * KPI trend analyst and goals achievement * Feedback &team coaching *Call monitoring and coordination with QA dept *Improvement plan designer * Real time analyst * Discovery *Service now *Sales

B

Maintenance and administration manager

Burger King Bvista

Jun 2010 - Jan 2011 (8 months)

*Preventive maintenance manager *Administrative processes • Analysis of customers for production handling *Data Entry *Organization management

Randal Mujica

About

Detail

Timeline

Résumé