Randall Spencer Maldonado Arancibia

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Reservations Specialist Agent Bilingual Spa/Eng

Travel Revenue Force LLC

Feb 2024 - Oct 2024 (9 months)

• Custom approach for unique needs of our clients resulting in maximize room revenues on reservation calls. • Constant multitasking at the time of offering information and a great customer experience resulting in guest satisfaction and revenue generation goal securing reservation for our hotel clients. • Tasked with managing scheduling for spa and meeting appointments for guests, ensuring optimal booking and resource allocation. By streamlining the scheduling process and maintaining a clear calendar for both English and Spanish-speaking clients, I increased productivity by reducing booking errors and maximizing staff utilization. This resulted in a 15% improvement in appointment throughput. • Frequently handled troubleshooting tasks, pa

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Retention Representative and Loan Officer Bilingual Spa/Eng

Solcius, LLC.

Aug 2022 - Dec 2023 (1 year 5 months)

• Negotiated contracts, pricing agreements, and service level terms with clients, resulting in improved contract retention rates and increased profitability. • Prepared and presented regular account performance reports through Salesforce, highlighting key metrics and recommendations for improvement to my team. • Educated clients on various loan products and assisted in selecting the best-suited options, resulting in increased client retention therefore more sales for the company. • Extremely detail-oriented when opening cases and drafting client requests and solutions, in this way we ensure clear and complete communication between different departments resulting in quality faster service for the client.

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Research Specialist

Research Business Development Center

Jan 2022 - Apr 2022 (4 months)

• Collect, Analyze, and Present feasible data and statistics to stakeholders for decision-making of their projects, resulting in satisfied clients with highly successful projects. • Constant teamwork with the client, resulting in increased intrapersonal skills.

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Entrepreneur (Food Industry)

Industria Malara S.R.L.

Sep 2021 - Aug 2022 (1 year)

• Established company vision and company values operating as our "True North" to drive our products, images and culture • Manage and lead a work group based on the objectives planned for the month, resulting in a good work environment and economic progress of the company. • Manage and lead a work group based on the objectives planned for the month, resulting in a good work environment and economic progress of the company • Call processing was a relevant experience to manage leads and ultimatly convert them into close deals. • Responsible for overseeing day-to-day operations and troubleshooting a wide range of challenges to ensure smooth functioning. I handled issues related to machinery breakdowns by coordinating repairs and preventi

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English Teacher (Education

Centro Empresarial STPOL

Jan 2021 - Jul 2021 (7 months)

• Evaluated and monitor groups of 50 students in intensive classes of 3 hours a day, resulting in language learning in a short time. • Analyzed their behavior and progress in virtual classes, thus giving specific feedback to each student.

Leader and Missioner (Volunteer)

The Church of Jesus Christ of Latter-day Saints

Nov 2017 - Nov 2019 (2 years 1 month)

• Led and trained groups of missionaries in the teaching of the gospel, achieving as a group a weekly conversion of new people by an average of 10% more per month. • Launched new areas of proselytism, achieving the increase of potential opportunities for the future missionaries of that area. • Responsible for planning and coordinating weekly activities for my team, ensuring alignment with overarching goals and priorities. Managed daily schedules to maximize productivity and ensure all team members could meet their objectives effectively. By implementing structured scheduling practices, our team achieved improved time management, increased engagement in planned activities, and consistently exceeded weekly outreach and service goals. • Regu

Randall Spencer Maldonado Arancibia

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