Ramón Antonio La Torre Ortiz Key Account Manager en Fibermax (Grupo Intermax) |

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Key account manager

Fibermax Grupo Intermax

Oct 2024 - Current (1 year 8 months)

Key Account Manager in charge of: • Management of the Telecommunications client portfolio, monitoring of feasibility and technical implementation pre and post sales.

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Asesor de tecnología de la información

KEOPS IMPORT EXPORT SRL

Aug 2024 - Sep 2024 (2 months)

Leader in charge of: • Consulting in the implementation of on-premise servers under Windows Server: Configuration, User Implementation and Permissions. • Consulting in the configuration of Microsoft 365 services.

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CTO (Gerente de Tecnologías de la Información)

MAGNAVOZ SAC

Aug 2020 - Jul 2024 (4 years)

Leader in charge of: • Implementation of the Help Desk under Zoho Desk, which has been able to reduce the response time of the requirements by 10% and the SLAs by 15%. • Implementation of the procedure for creating the service platform for new clients, in conjunction with the Commercial area (Pre and Post Sales) and External Support. • Mejora en los aplicativos de los servicios actuales: IVRMagnaCloud, SMS Gateway. • Implementación del aplicativo para el servicio de WhatsApp Masivos y Administrador de Respuestas. • 50% reduction in costs on the AWS platform, by optimizing the functions of the deployed servers. • Training of company staff in collaborative work tools (Trello, Slack) improving internal processes and implementation t

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Country IT Manager (Jefe de Tecnologías de la Información PERU)

IBR Latam Oficial

Jan 2019 - Jul 2020 (1 year 7 months)

Country leader for PERU Information Technologies division. Achievements: • Application of the OKR methodology within the IT area, aligning them with the global and country objectives, achieving significant improvements regarding cost optimization. • Implementation of Telework for 350 collection agents, effectively and efficiently: o Participation in the delivery of computer equipment to agents by the IT team. o Configuring computer equipment, for VPN connectivity, installation of required applications and shared resources. o Face-to-face support (just in case) and Remote Help Desk for users. • Implementation of the Help Desk division, which reduced SLA ticket attention time by 20%. • Creation of the IT Reporting area, with which te

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Country IT Service Manager (Administrador de Servicios TI PERU)

IBR Latam Oficial

Dec 2018 - Jan 2019 (2 months)

Country leader, in charge for: - With the creation of the IT Reporting area, control of Telephony expenses was achieved, reducing it by 20% in 2019, with a projection to improve the ratio by 2020. - Implementation of the CRM ALO 2.0 for clients of Peru. - Implementation of the automated system of attention load and prioritized queues for collection management, reducing service time by 30%. -Supervises daily IT personnel and activities of the area under their responsibility:16 persons: 3 Infraestructure and Telephony Specialists, 3 Developers, 3 Datamining Analysts, 6 Help Desk & Technical Supports, 1 Reporting Analyst ;in an environment of efficiency, which allows demonstrating the quality of services and internal customer satisfaction. -

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Support & Help Desk Coordinator (Coordinador de Soporte TIC y Help Desk)

IBR Latam Oficial

Jun 2018 - Nov 2018 (6 months)

· Plan, direct and supervise the Technical Support service, being in charge of its operation and its human resources. · Document and maintain processes, procedures and standards for the Technical Support service in accordance with the policies of the Organization. · Periodically design, measure and monitor technical support service quality metrics, including decision making to reach the highest level of quality with existing resources. · Manage the life cycle of microcomputer equipment, installation, maintenance, inventory and removal process. · Guarantee the correct software licensing of the managed equipment. · Define and ensure compliance with policies and standards according to the indicated alignments. · Issue reports related to the op

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Speaker in Information Technology

Academia de Innovacion

Mar 2018 - Dec 2020 (2 years 10 months)

Open training academy, an initiative from Etno Marketing company, which integrates different training initiatives in markets, brands and consumers, through various forms of training resources (courses, certifications, conferences, consultancies) Freelance speaker in topics related to Information Technology, through online classes aimed at student communities, executives and entrepreneurs.

Technological Innovation Chief (Jefe de Innovación Tecnológica)

MDY Contact Center BPO

Jan 2017 - Sep 2017 (9 months)

• Contribute to the definition of the service strategy and the design of the service, so that it can generate greater profitability for the Company, using tolos like Servidesk under ITIL rules. • Manage, organize and execute the activities of the IT área (19 persons: 3 Senior Excutives, 4 Junior Executives, 6 Technical Support, 6 interns) in an environment of efficiency, which allows demonstrating the quality of services and internal customer satisfaction. • To achieve the strategic objectives of the area, supervising and controlling the Center's Operational Plan. • Control the processes of the center through the management indicators defined by the IT Coordination. • Supervise and evaluate the performance of the staff in charge, in order

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IT Project Manager

LSO Fuego

Apr 2016 - Jan 2017 (10 months)

Freelance IT Project Managing, on demand under Agile - SCRUM methods, to private companies and Peruvians Govertment (Congress, Education Ministery), participating at making of TDR (Project Reference Terms; in spanish, Términos de Referencia del Proyecto).

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Senior DBA

QOUNTER

Jun 2015 - Aug 2015 (3 months)

Modeling and Programming of Database Platform: - Designed all tables required to store Qounter platform data. - Implemented all business logic at the data layer to provide relevant data to the API layer. - Optimized SQL Stored Procedures to ensure industry-standard response times based on load. - Led a team of database experts, fostering collaboration and innovation to enhance database performance and reliability.

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CTO (Gerente de Tecnologías de la Información)

Life Social Network

Apr 2010 - Mar 2016 (6 years)

Country leader, in charge of: • Management IT area, in coordination with the general management. Supervision and monitoring of the project portfolio under Agile - SCRUM methods, coordinating with the Project Manager and Business, in conjunction with the General Manager, with following staff: o IT Supervisor o Web Programming Area: 8 Programmers. o Mobile Programming Area: 1 Android programmer and 1 iOS programmer. o Web Design: 2 Designers and 1 Modeler. o IT architecture: 1 analist. o Database: 1 DBA. o Help Desk: 1 technician. • For the implementation phase of the current project (2012-to date): o Currently leading a project that is developing in PHP (under framework CodeIgniter), MySQL 5.5 data base to be migrated to Microsoft SQL Serve

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CEO & Founder

RLT Telecomunicaciones

Nov 1991 - Current (34 years 7 months)

Since 1991, we are dedicated to the support in the areas of Systems , Information Technology and Management , so that its operations and processes , have an added value, to be fully supportive boost to their work , whether personal, professional or business. In addition, we provide consulting and implementation services in Telecommunications.

Ramón Antonio La Torre Ortiz

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