Ramil A. Lina Automation Expert

A

Automation Expert

Aug 2025 - Current (11 months)

Architected an internal AI knowledge base combining RAG-based Q&A over marketing collateral with LLM-driven content generation. Designed and deployed agentic workflows spanning multi-step LLM agents across the marketing tool stack. Migrated legacy no-code workflows into code-based agentic solutions. Built end-to-end automation pipelines supporting the marketing operations lifecycle.

U

Automation Developer

Unicorn Egg,

Jun 2024 - Current (2 years 1 month)

Led the design and execution of an internal tooling and automation platform migration, replacing legacy workflows with scalable, maintainable systems. Developed custom analytical reporting for finance, marketing, and e-commerce teams, surfacing operational signals previously buried in raw transactional data. Engineered bulk data operations across fulfillment and supply chain workflows.

D

EDI Consultant

Data2Logistics,

Jan 2023 - Mar 2025 (2 years 3 months)

Owned end-to-end onboarding and integration of enterprise clients for B2B data exchange, from discovery through go-live. Authored custom data mapping logic and automated translation pipelines, eliminating manual touchpoints in recurring partner exchanges. Led UAT cycles with trading partners, enforcing compliance standards and improving data accuracy across the partner ecosystem.

F

Full-Stack Developer

FGS Advisory,

Aug 2022 - Jun 2024 (1 year 11 months)

Built a full-stack data conversion tool that automated accounting data transformation end-to-end. Integrated the platform with Xero for automated enterprise data exchange, replacing manual import/export workflows. Productionized legacy scripts as scalable Python-based workflows, hardening them for long-term maintainability.

C

EDI Specialist

CT Global Freight Verification Inc,

Mar 2019 - Dec 2022 (3 years 10 months)

Collaborated with stakeholders for smooth EDI onboarding. Configured mapping logic based on EDI specifications, ensuring accurate data mapping. Administered system tasks, including user access management to web and SFTP communication. Managed critical client issues under tight deadlines, ensuring prompt resolution. Acted as a technical project manager, liaising with stakeholders to address concerns. Additionally, engaged in billing-related tasks by converting current paper invoices into electronic formats, which enhanced the efficiency of the invoicing process. This included verifying statements as supporting documents for invoices, further ensuring accuracy and compliance in our EDI operations.

W

MIS Executive and Report Specialist

WIPRO BPS,

Mar 2016 - Mar 2019 (3 years 1 month)

Developed and optimized management reports using VBA, Power BI, and Google Sheets. Trained team leaders and agents on efficient reporting workflows. Identified data discrepancies and flagged issues for timely resolution.

W

Customer Service Associate

WIPRO BPS,

Jul 2015 - Mar 2016 (9 months)

Delivered tech support for loyalty membership inquiries. Handled escalations with speed and accuracy. Assisted co-agents and team leads with technical troubleshooting.

T

Project Lead

Trax Technologies (via SL Temps),

Feb 2011 - Feb 2015 (4 years 1 month)

Led a dynamic team, managing operational and technical tasks for both manual and EDI processes. Conducted root cause analysis for reported issues, proposing long-term solutions. Developed SQL queries and stored procedures to enhance operational efficiency. Initiated process innovations, contributing to team efficiency. Created, maintained, and enhanced reports. Additionally, I monitored productivity metrics that directly translated to billable hours with clients, ensuring accuracy in billing processes, which reinforced our commitment to transparency and client satisfaction.

T

Data Entry and Report Specialist

Trax Technologies (via SL Temps),

Oct 2010 - Feb 2011 (5 months)

Executed precise data encoding, consistently meeting quotas while maintaining high standards through rigorous QA checks on entered data. Additionally, translated and encoded billing information and invoices into our system, ensuring accuracy and compliance with financial records. Although technical analysis and electronic data interchange were not core responsibilities, the understanding of these concepts supported the overall efficiency of data management processes.

I

Technical Support

Ironics Internet Café,

Mar 2007 - Sep 2010 (3 years 7 months)

Resolved technical issues and provided user-friendly support. Assisted with document formatting and productivity tools. Maintained system accessibility and service continuity.

Ramil A. Lina

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