Rama Varma Raja Senior Customer Success Manager, Enterprise

P

Paylocity

Jun 2024 - Current (2 years 1 month)

Managed $2.1M high-touch enterprise SaaS portfolio, ensuring 100% logo retention through proactive customer health monitoring and strategic success planning • Drove $61K+ in expansion revenue for FY 2024-25 through consultative upselling and identifying product adoption opportunities aligned to customer business objectives • Built executive sponsor relationships and championed enterprise client needs, providing actionable insights to Product and Engineering teams that influenced feature enhancements and roadmap prioritization • Conducted quarterly goal-based QBRs and Executive Business Reviews (EBRs) for all enterprise accounts, showcasing value delivered through custom analytics dashboards and ROI metrics • Developed and executed bespoke c

Sr Customer Success Manager II, Enterprise

Indeed

Oct 2021 - Jun 2024 (2 years 9 months)

Managed a high-touch enterprise portfolio of Indeed and Glassdoor services at $5.5 million. Act as the PM for the team of onboarding and implementation teams to set the client up for success. Assisted in creating an interactive self‑driven playbook for Glassdoor APAC and EMEA clients. Avg. Revenue retention over the last 7 quarters was at 95%, with goals exceeding 100% for 3 quarters. Expansions for 2021‑'23: $267,600. 0% Label churn for ’21‑’22 and 22’‑’23 and held at 4% for 2024. NRR for 2023 at 103% and for 2024 stood at 115%. Oversee and orchestrate with 6 global CS associates and Lead curated strategy calls unique to each Client through pre and post-implementations indeed suite. Collaborate closely with sales, product, audit, legal, an

S

Customer Success Consultant

SEEKING ALPHA (SeekingAlpha.com)

Jun 2020 - Oct 2021 (1 year 5 months)

Assist in Building out the off‑shore Cx team, define the KPI, build out playbooks, and define process flow and transparency. Managed BOB of 66 Enterprise and MM clients at $1.6 million globally. Upsell revenue at $97,000 for '20-'21.label churn held at 4%. Oversee a team of 2 (SMB) Customer Success Associates. Monitor and Assist with the onboardings and escalations for customers. Formulate insight from NPS performance trends, and customer feedback to develop recommendations for ongoing improvement. Assisting the Global customer base and ascertaining the daily process efficiency

Customer Success Manager

Synup

Jan 2020 - Jun 2020 (6 months)

Managed a Book Of Business of 83 clients at $1.2 million from Asia, the US, and Canada. Coordinate and Conduct Business reviews to Present progress, monitor the customer pulse, and discover opportunities. Retained book value during the Pandemic at 97.46%. Revenue brought in $108,000 through up‑selling and sales referrals'. Lead on escalation and Retention calls.

Customer Success Specialist

Nuance Communications

Dec 2017 - Jan 2020 (2 years 2 months)

Book of Business of 75 clients(Healthcare AI) at $7.48 million from America and UK. Revenue growth on Managed BOB for 2017‑18 was $350,000 and for the year 2018‑19 was $92,000. Client retention rate held at 95% in 2019‑2020. Conducted Corporate Business Reviews with all clients to set a track of growth on an annual basis. NPS scores of 43 and 61 for 2018 and 2019 surveys. Launched a second project on Semi‑Automated Renewal and Customer Health for ≈ 3,000 clients saving nearly 600 hours per team in manual processing. Converted 22% of BOB sales reference customers

Jr. Customer Success specialist

Nexulus

Apr 2015 - Oct 2017 (2 years 7 months)

India Nexulus aimed at Designing Highly compelling, creative and engaging digital content for e-Learning with immersive experience though a mobile first approach to consuming media and learning. Achievements/Tasks Managed a BOB of 90 clients valued at $200,000. Build the CS team, defined the Playbook, set forth the KPI's as well as Train the team on its execution. Published 6 case studies on Improving the process, Reducing the TAT on escalations and up-sell opportunities. 80% retention rate for accounts managed over a span of 2 years.

Key Accounts Manager

Nexulus

Aug 2013 - Mar 2015 (1 year 8 months)

Achievements/Tasks Responsible for managing strategic development, creating the Brand's Customer Acquisition programme to create rapid growth for the business. Meeting clients on regular basis to update, Follow-up and troubleshoot any hindrances they may be facing. Ensure that all payments are collected as per the company's payment term Achievement of monthly, quarterly & yearly business plan. Working closely with the team to optimize online and offline acquisition tactics through experimentation and analytics. Acquired more than 30 clients and more than 120 projects.

Rama Varma Raja

About

Detail

Timeline

Résumé

Rama Varma Raja new_releases

About

Detail

Rama Varma Raja