Ramaj Raed Saeed

M

Customer Relationship Management

Maids cc

Oct 2024 - Current (1 year 10 months)

Managed client relationships to ensure satisfaction and retention. • Onboarded new clients, facilitating a smooth transition into services. • Handled data entry and email management to streamline internal communications. • Coordinated appointments to optimise client engagement and service delivery.

Operations Assistant

Concentrix

Jan 2024 - Sep 2024 (9 months)

• Advised clients on maximizing the value of their investments, ensuring tailored strategies for success. • Managed internal communications across departments, fostering collaboration and efficiency. • Oversaw calendar management to optimize scheduling and resource allocation. • Developed strong relationships with clients, enhancing trust and satisfaction in service delivery.

Travel advisor

Majorel

May 2023 - Jan 2024 (9 months)

Delivered personalised travel recommendations aligned to client preferences and budgets, achieving consistently high satisfaction scores. • Managed high volumes of inbound queries efficiently while maintaining quality standards in a fast-paced customer environment

Customer Success Specialist

Sutherland

Aug 2022 - May 2023 (10 months)

Resolved complex customer issues utilising CRM and order-management platforms with speed and accuracy. • Collaborated cross-functionally to expedite issue resolution and reduce escalation rates. • Tracked and documented cases accurately across CRM and communication platforms

V

HR Corporate Recruiter

Virtual recruitment

Dec 2021 - Dec 2022 (1 year 1 month)

Managed full-cycle recruitment for VA, administrative, SEO, graphic design, web development, and IT roles — from job posting through to offer and onboarding. • Sourced candidates via LinkedIn, job boards, social media, and referrals; screened resumes and conducted initial interviews to build qualified shortlists. • Maintained accurate candidate databases and recruitment records within ATS platforms. • Tracked hiring metrics including time-to-fill, source effectiveness, and pipeline conversion rates. • Implemented new tools and process improvements to streamline end-to-end recruiting workflows. • Created branded social media content using Canva to strengthen employer visibility and talent attraction

S

Administrative assistant

Social Insurance Governmental Facility

Nov 2020 - Nov 2021 (1 year 1 month)

Provided direct administrative support to senior leadership: coordinated schedules, prepared agendas, recorded meeting minutes, and distributed action items. • Managed and prioritised incoming emails and calls, ensuring timely responses and routing to relevant personnel. • Maintained professional client relationships and handled sensitive information with full confidentiality. • Organised and maintained filing systems, contracts, and documentation to support operational efficiency

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