Ralph Mendez
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Ralph Mendez

Ralph Mendez

About

Detail

Virtual Assistant
Nicaragua

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Customer Service Representative public Remote experience
    PARICUS, LLC
    Sep 2023 - Current (1 year 9 months)
  • W
    Lead Generator public Remote experience
    WeBuyWindshields
    Dec 2022 - Sep 2023 (10 months)
    • Reached out to potential customers through warm calls to provide them with our top-notch windshield replacement service. • Assisted in scheduling appointments for customers who required windshield replacement services. • We managed leads through the use of CRM tools such as Hubspot.
  • Concentrix
    Technical Support Agent
    Concentrix
    Feb 2021 - Nov 2022 (1 year 10 months)
    - Kudos • In my role as a technical support representative, I was responsible for aiding customers who experienced difficulties with their gaming consoles. My duties also included providing troubleshooting assistance for their accounts, which encompassed our company's subscription services. • Assisted customers with their issues over the phone by creating tickets for them. • Received calls from customers who were experiencing problems with their Windows software. • Offered solutions by reviewing scoping questions and logs I gathered. • I have assessed areas of improvement to enhance the quality of service provided. • Made sure to stay on top of every case assigned to me to keep things organized and ensure that our custo
  • Accedo Technologies
    Customer Service Representative
    Accedo Technologies
    Aug 2020 - Feb 2021 (7 months)
    • Delivered exceptional support and resolutions to customers' concerns regarding their app usage for work purposes. • Helped the customer complete their worker application successfully. I gave them clear guidance and helped them understand what was required. They were able to provide all the necessary information accurately and on time. My main goal was to make sure they felt confident and in control throughout the process, and it worked - they submitted a successful application.
Education verified_user 0% verified
  • National University of Engineering
    Civil Engineering
    National University of Engineering
    Jan 2014 - Jan 2020 (6 years 1 month)