Ralph Mendez Virtual Assistant

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Appointment Setter

Channel Hunters (Remote)

Sep 2025 - Dec 2025 (4 months)

• Executed rigorous outbound outreach campaigns, consistently maintaining a daily volume of 200+ cold calls to identify potential clients. • Generated consistent qualified leads weekly (approx. 8-10 monthly appointments) by effectively navigating gatekeepers and engaging key decision-makers. • Leveraged GoHighLevel CRM to categorize prospect lists, track interactions, and streamline the follow-up process for future sales opportunities.

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Customer Service Representative

Concentrix, S.A

Dec 2024 - Aug 2025 (9 months)

• Managed high-volume inbound inquiries for a major financial institution, resolving complex account and transaction issues with precision. • Maintained 100% compliance with corporate and financial regulations while accurately updating client records in the CRM. • Achieved high customer retention scores through effective problem-solving and empathetic communication.

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Customer Service Representative

PARICUS, LLC

Sep 2023 - Dec 2024 (1 year 4 months)

• Provided Tier-1 technical support for electronic devices and software, troubleshooting issues via phone and remote ticketing systems. • Delivered clear technical guidance to non-technical users, ensuring high "First Call Resolution" rates. • Maintained high client satisfaction ratings in a fast-paced remote environment.

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Lead Generator

WeBuyWindshields

Dec 2022 - Sep 2023 (10 months)

• Conducted high-volume outbound calls to market windshield replacement services, consistently meeting and exceeding weekly performance targets. • Successfully secured an average of 28+ qualified leads per month (approx. 7 weekly), significantly contributing to the company's sales pipeline. • Managed appointment scheduling and lead qualification workflows using HubSpot CRM, ensuring accurate data entry and seamless handoff to the sales team. • Improved conversion rates through persuasive communication and active objection handling.

Technical Support Agent

Concentrix

Feb 2021 - Nov 2022 (1 year 10 months)

- Kudos • In my role as a technical support representative, I was responsible for aiding customers who experienced difficulties with their gaming consoles. My duties also included providing troubleshooting assistance for their accounts, which encompassed our company's subscription services. • Assisted customers with their issues over the phone by creating tickets for them. • Received calls from customers who were experiencing problems with their Windows software. • Offered solutions by reviewing scoping questions and logs I gathered. • I have assessed areas of improvement to enhance the quality of service provided. • Made sure to stay on top of every case assigned to me to keep things organized and ensure that our custo

Customer Service Representative

Accedo Technologies

Aug 2020 - Feb 2021 (7 months)

• Delivered exceptional support and resolutions to customers' concerns regarding their app usage for work purposes. • Helped the customer complete their worker application successfully. I gave them clear guidance and helped them understand what was required. They were able to provide all the necessary information accurately and on time. My main goal was to make sure they felt confident and in control throughout the process, and it worked - they submitted a successful application.

Ralph Mendez

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