Rajammeenakshi Ramamoorthy Customer support Representative

R

E - Relationship Associate

Redisolve Software Pvt Ltd

Oct 2025 - Mar 2026 (6 months)

• Increased customer satisfaction by 98% through efficient handling of (900-1000) live chat and (200-300) email queries monthly. • Ensured accuracy and adherence to protocols by implementing rigorous verification and validation processes within call center operations, enhancing overall service quality and data integrity.

Senior Associate

Hdfc life insurance

Feb 2025 - Aug 2025 (7 months)

• Enhanced operational efficiency by 30% by streamlining daily insurance processes at HDFC Life Insurance. • Boosted customer satisfaction scores by 95% through handling high-value support inquiries efficiently. • Solved 500+ customer queries monthly, ensuring timely and accurate solutions. • Updated customer details in policies. • Contributed to policy conversion through retention and renewal efforts, leveraging a sales-oriented approach to secure new business.

Relationship Manager

TATA AIA Life Insurance

Jan 2023 - Feb 2025 (2 years 2 months)

• Heightened policy renewal rate by 20% by managing 90% of 3,000 insurance renewals annually. • Upgraded customer policy accuracy by 95% by updating details in CRM for over 500 customers. • Explained new products and services to new customers. • Addressed customer queries in their insurance policies. • Utilized chat support to communicate with customers, sending timely reminders for insurance policy renewals and providing immediate assistance, thereby enhancing customer engagement and payment compliance.

Sales coordinator

TATA AIA Life Insurance

Sep 2022 - Dec 2022 (4 months)

• Fine-tuned customer satisfaction by resolving 95% of frustrated policy issues, enhancing retention rates considerably.

Rajammeenakshi Ramamoorthy

About

Detail

Timeline

Résumé