R
Rahul Gupta
About
Detail
Punjab, India
Résumé
Jobs
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- GSenior Salesforce DeveloperGrazitti Interactive,Jan 2023 - Apr 2023 (4 months)• Setup the support process in Zendesk Support CRM. • Configured agents, ticket routing, and triggers within the Zendesk platform. • Established the Help Center (Customer Community) on the Zendesk platform. • Integrated the Zendesk support system with Slack, enabling agents to create and update Zendesk tickets directly from Slack channels, while also receiving notifications for new tickets. • Integrated the Zendesk support system with Jira to streamline project management. • Collaborated within an Agile team environment, utilizing Agile methodologies to enhance project delivery and ensure effective communication among developers during sprints.
- 3Salesforce Technical Lead360 Degree Cloud TechnologyFeb 2022 - Current (4 years 5 months)
Senior developerNational InstrumentsJan 2022 - Jul 2022 (7 months)• Worked on creating knowledge article translations using Google API in apex classes • Customized framework to show the created and pending translations. • Worked on different custom requirements for the knowledge artiles custom approval process. • Worked on creating the automated solution for creating 5 translations automatically when an article is approved for new and existing records.- technical leadCumulus VisionJan 2022 - Current (4 years 6 months)Worked as for this project where i worked in agile development process. Working on the requirements gathering, assigning technical approach and story points, development completion and deployment to UAT and prod. • Worked on REST integrations to make callouts from salesforce to other external systems like Cornerstone, BellApi, Paycom, Rookfstock etc. • Worked on Aura app and Aura components to build the custom employee login process. Implemented all the custom UI and apex code to establish checkin/checkout functionality and manager framework. • Worked on many daily requirements to implement triggers, VF pages, flows to meet the client requirements.
- Team Lead- SalesforceGrazitti InteractiveAug 2021 - Current (4 years 11 months)• Working on Community setup projects to change the whole layout and structure as per the client branding requirements • Working on Slackforce two way communication between slack and salesforce community • Managing and working with team of 4-5 team members who are in development in salesforce.
- GSenior Salesforce developerGrazitti Interactive,PanchkulaMar 2021 - Dec 2021 (10 months)• Worked on the sales cloud functionalities such as lead conversion, account teams, contacts to multiple accounts, Accounts rollup and data update. • Functionality related to the custom approval process to meet the requirements.Quick Actions added on the Lightning pages with required modals. • Worked on creating aura complement to build the custom Send Email functionality where user can select the quote template and add Subject, toEmails and wrote the apex controller to handle the singleemailmessage functionality.
- Senior Salesforce DeveloperGrazitti InteractiveSep 2019 - Jul 2021 (1 year 11 months)• Worked on the Partner Portals for different clients. Partner community configurations, partner permissions and custom framework to show products and enable users to place orders from the portal itself. • Setting up Partner portal from scratch, deal registration, on boarding partner users, enabling users to create quotes from Portal itself. • Worked on the knowledge Base standard functionalities and their translations framework.
- Salesforce DeveloperGrazitti InteractiveSep 2016 - Aug 2019 (3 years)• Worked on Sales cloud functionalities. Complete Sales flow from lead conversion to contract/renewals. • Worked on the implementation of custom Lead conversion process • Worked in Apex Classes, Triggers, Batch classes and Asynchronous apex. • Worked on Service cloud functionalities to provide optimized solutions to customers. • Salesforce CPQ product configuration and enhancements to CPQ out of box functionalities to meet the client's custom requirements.
Education
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- SSalesforce Service Cloud ConsultantJan 2025 - Current (1 year 6 months)
- SSalesforce Experience Cloud consultantAug 2024 - Current (1 year 11 months)
- SSalesforce Advanced Admin CertifiedMay 2023 - Current (3 years 2 months)
- SSalesforce CPQ Specialist CertificationMay 2021 - Current (5 years 2 months)
- SSalesforce Admin CertifiedMay 2020 - Current (6 years 2 months)
- PPlatform Developer- I Salesforce certifiedMay 2018 - Current (8 years 2 months)
- AB.TechAmritsar College Of Engineering And TechnologyJan 2012 - Jan 2016 (4 years 1 month)
Projects (professional or personal)
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- -- Salesforce Integration:(AugJan 2022 - Dec 2022 (1 year)as
- 88x8Jan 2018 - Jan 2021 (3 years 1 month)Worked as a Senior Salesforce Developer for this project. Mainly worked on partner community functionality. To enable partners to register the new customers and to enable them to select the products and configure them in the community itself.
- SSalesforce CPQJan 2016 - Jan 2018 (2 years 1 month)• Worked on the salesforce CPQ major functionalities like setting up Products configurations and bundles, discount rules, editor fields,product rules, etc. • Automated the CPQ Renewal Process and Amendment process using the batch classes. These classes are scheduled to run everyday to process the contracts created in the current week. • Functionalities related to pricing and discounts. Using Price rules, product rules. Configurations, discount process etc. • Worked on twin fields functionalities, Opportunity line items level price calculations.