Rahtna Nundoo Customer Success/Accounts Manager

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Customer Success & Production Manager

Spines Publishing Ltd.

Apr 2022 - Apr 2025 (3 years 1 month)

As a Customer Success & Production Manager, I managed end-to-end client onboarding and support for over 150 authors annually, achieving an impressive 95% satisfaction score. I improved client retention by 30% through tailored guidance and proactive check-ins via Salesforce, ensuring that clients received the support they needed to succeed. I led remote training initiatives that increased product adoption by 30% among new clients, while also managing onboarding and campaign optimization for over 150 global SMB clients. Utilizing Google Ads and Meta Ads, I enhanced engagement and ROI, supporting clients in navigating self-serve ad platforms and leveraging SaaS tools to improve digital marketing performance and streamline workflows. In my dai

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Customer Success & Operations Manager

Spines Publishing

Apr 2022 - Apr 2025 (3 years 1 month)

At Spines Publishing Ltd., I served as a Customer Success & Product Manager, where I oversaw the end-to-end production lifecycle for over 150 global authors. My role involved direct client engagement, ensuring smooth communication, managing expectations, and delivering high-quality outputs—ranging from content development to formatting and metadata optimization for Amazon & Kindle. I took full ownership of author relationships, feedback integration, and product positioning, which significantly enhanced satisfaction and accelerated production timelines by 40%. Additionally, I managed onboarding and campaign optimization for over 150 global SMB clients, working hands-on with Google Ads and Meta Ads to drive engagement and ROI. I supported cli

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Head of Marketing

Sms pariaz

Oct 2017 - Apr 2021 (3 years 7 months)

At SMS Pariaz, I played a key role in managing and nurturing client relationships, ensuring our marketing strategies aligned with each client’s business goals. I regularly engaged with clients to gather feedback, offer strategic advice, and adjust our approach based on their evolving needs. Beyond campaign execution, I focused on building trust and long-term loyalty. With a large team under my leadership, I ensured that client-facing efforts were consistent, responsive, and results-driven—all while navigating the regulatory landscape with precision. Additionally, I implemented and monitored KPIs, created detailed sales and performance dashboards, and regularly analyzed data to track campaign effectiveness. These data reporting insights help

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Head of Marketing & Sales

SMS Pariaz Ltd.

Jan 2017 - Jan 2021 (4 years 1 month)

• Led a department of 120+ sales and marketing team members, achieving revenue growth in a highly regulated industry. • Collaborated closely with clients to understand their needs, offering insights and recommendations to drive product adoption and customer retention. • Designed and executed national campaigns, collaborating with internal compliance and external government agencies to ensure full regulatory alignment. • Introduced KPIs, sales dashboards, and incentive systems that increased SDR productivity by 35%. • Mentored junior sales reps and built a strong performance culture based on ownership and teamwork. • Leveraged SaaS (Software as a Service) platforms for end-to-end client lifecycle management, enhancing customer enga

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Sales & Marketing Executive

Tianli Spinning Ltd. (Textile Industry)

Apr 2012 - Apr 2016 (4 years 1 month)

As a Sales & Marketing Executive, I was responsible for driving B2B sales operations, enhancing client communications, and managing order processes for textile and spinning products. I contributed to market research and trade show preparation, which played a crucial role in improving customer retention. Additionally, I supported senior executives with various administrative tasks, including the preparation of sales presentations and coordination of meetings, which ensured smooth operations and effective communication within the team. While managing expense reports may seem unrelated, it was essential for maintaining accurate financial records and supporting overall sales strategies. Furthermore, I maintained product and client databases, wh

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Sales & Customer Advisor

Mar 2010 - Feb 2012 (2 years)

Roles consistently focused on direct selling, territory development, and customer retention. Utilized Microsoft Outlook daily to manage customer communication, schedule product demonstrations, and coordinate follow-ups with internal teams and suppliers, enhancing customer engagement and satisfaction. Gained hands-on experience with Microsoft Excel for inventory tracking, sales reporting, and generating weekly performance summaries, which contributed to informed decision-making. Collaborated with warehouse, delivery, and after-sales teams, employing Microsoft Teams and internal coordination tools to ensure smooth order processing and maintain high levels of customer satisfaction. Worked within the Microsoft 365 suite to manage shared documen

Rahtna Nundoo

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