Rafael Rodrigues Da Cunha Santos

Spanish Customer Support Agent

Blaze Online

Sep 2024 - Current (9 months)

S

Sales Development Representative

Smelter

Sep 2023 - Apr 2024 (8 months)

Main responsibilities: Appointment setting with prospects from marketing background, presentation of product and handing over to sales team. Helping AEs closing deals throughout the whole sales cycle.

C

Sales Development Representative/ BDR

Callbox

Jan 2023 - Apr 2024 (1 year 4 months)

Main responsibilities: Appointment setting with prospects for clients of different industries such Tech companies, finance and other sectors.

R

Realtor/Real Estate professional

Reliance Funding

Sep 2022 - Oct 2022 (2 months)

Main responsibilities: Cold calling customers to offer services related to the real estate industry. Averaging 30-50 calls/hour.

I

Bilingual Receptionist- Selling tours and make bookings

IBIS STYLES BOTAFOGO HOTEL

Jan 2022 - May 2022 (5 months)

Main responsibilities: Welcome guests, check-in and check-out procedures on OPERA CMNET SYSTEM, issuing of keys, making reservations, preparation of bills and payments.

H

Bilingual Consultant

HURB TRAVEL- (Remote

Jun 2020 - Nov 2021 (1 year 6 months)

Main responsibilities: Help clients book a trip (hotel, transfer, activity, cruze), changes and cancellations, helping guests traveling with various matters (finding reservation, open solicitation for allocation when needed) and travel packages. Systems used: Zendesk and Admin

M

Bilingual Receptionist

MERCURE ARPOADOR HOTEL

Jan 2020 - Apr 2020 (4 months)

Main responsibilities: Welcome guests, check-in and check-out procedures on OPERA SYSTEM, issuing of keys, making reservations, preparation of bills and payments.

R

Bilingual Receptionist

ROYALTY COPACABANA HOTEL

Jun 2018 - Oct 2019 (1 year 5 months)

B

Bilingual Receptionist

May 2017 - Apr 2018 (1 year)

Main responsibilities: Welcome guests, check-in and check-out procedures on PC SYSTEM, issuing of keys, making reservations, preparation of bills and payments. • Bellboy and Bellboy Chief: April/2016 to May/2017 Main responsibilities: Rooming the guest, handling guest luggage on arrival and departure, escorting and directing guests, arranging transportation, delivering messages as needed.

Rafael Rodrigues Da Cunha Santos

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Rafael's behavioral traits
Rafael's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.