Rafael Guillermo Peña Leguia BUSINESS ADMINISTRATOR

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After Hours Dispatch/Track and Tracking

Tribe Transport

Aug 2024 - Oct 2025 (1 year 3 months)

Dispatch trucks for the loads scheduled for the day. Follow up with the drivers after the trucks are loaded, to make sure the paperwork and the requirement are meet. Report any driver/truck status to make sure the customer's expectations are meet. Report to management to improve workflow and process.

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Intermed Collections Analyst

UPS Global Business Services Colombia

Jun 2023 - Jun 2024 (1 year 1 month)

Collect open balance for Ocean and Air freight for Canada customers. Help customers with disputes, billing and invoices inquiries. Notify and confirm open credits and overpayments made by the customers to close old balances. Report weekly and by weekly current state of accounts, ask for further support if needed to clear old balances.

USL AIRBNB SUPPORT AMBASSADOR

Sutherland Global

Nov 2020 - Mar 2022 (1 year 5 months)

As a USL Airbnb Support Ambassador, I provided exceptional assistance to guests during their reservations, particularly in urgent situations, ensuring a seamless experience. I collaborated closely with the Quality Assurance (QA) department to uphold the high standards expected by users of the platform, consistently following up to ensure that goals were met. Additionally, I supported fellow Support Ambassadors by offering guidance when users required help and the current ambassador was uncertain on how to proceed. My experience in cultural travel planning allowed me to better understand the diverse needs of guests and hosts, enhancing my ability to assist with various types of reservations and specialized situations that required tailored s

Pricing specialist

ITS Logistics

Jul 2019 - Oct 2020 (1 year 4 months)

Quote for companies customer's request to move their LTL and Volume freight. Assist the dispatch team members with doubts regarding the requirements quoted to the customers. Make weekly and monthly report to management about the customers quote and dispatch rate to look for competitive rates and develop relationships with carriers that work in determined and frequent lanes.

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Travel Coordinator

Galavanta Travel

Jan 2017 - Mar 2018 (1 year 3 months)

Confirm with drivers assigned to pickup guests, and transfer them to their staying home during or destination if a tour or experience was planned. Check in and check out of the guest to their luxury rented house in the city, making sure the conditions of the listing was impeccable and sorted with groceries for their staying. Coordinate and go along with the guests to private tours to ensure their safety and enjoyment.

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Logistic Coordinator

May 2013 - Oct 2016 (3 years 6 months)

Dispatch LTL and volume orders for VIP account. Supervise track and trace for account's orders to provide update to the manager. Quote and dispatch FTL. Prepare final report with invoice that may be processed and dispute cases were rate was changed due to carrier's objections.

Rafael Guillermo Peña Leguia

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