Rachel Yemisi Ibikunle

Rachel Yemisi Ibikunle

About

Detail

Lagos, Nigeria

Contact Rachel regarding: 
work
Full-time jobs
Starting at USD15.5/hour
Flexible work
Starting at USD20/hour

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • V
    Customer Support Manager
    VAS2NETS TECHNOLOGIES LIMITED
    Apr 2022 - Apr 2025 (3 years 1 month)
    • Increased sales by 20% through the development and execution of targeted social awareness campaigns, which improved overall customer engagement strategies. • Resolved 95% of customer issues within 24 hours, which significantly boosted customer satisfaction and retention rates. • Managed the onboarding processes for short code services (USSD, PREMIUM SMS), achieving 100% compliance with NCC regulations, thereby enhancing operational integrity. • Conducted User Acceptance Testing (UAT) for short code services across all networks, ensuring seamless integration and functionality, which minimized service disruptions. • Led a team of 10 customer support representatives, providing training and guidance that improved performance and efficiency wi
  • W
    Senior Customer Care Executive
    Wasche Point Services
    Nov 2019 - Mar 2022 (2 years 5 months)
    • Provided primary customer support to both internal and external customers, successfully resolving 90% of complaints within 48 hours, which enhanced overall customer satisfaction. • Responded to customer inquiries across email, phone, and chat, achieving a remarkable 95% satisfaction rate, helping to build strong relationships with our clients. • Investigated and resolved billing discrepancies, which played a key role in reducing customer churn by 15%, ensuring that our customers remained loyal to our services. • Upsold and cross-sold products and services, directly contributing to a 10% increase in monthly revenue, which supported the company’s growth objectives. • Monitored daily workflow and ensured adherence to company procedures, whic
  • M
    Administrative Officer
    Martgab Nigeria Limited
    Oct 2015 - Oct 2019 (4 years 1 month)
    • Managed day-to-day office operations, ensuring smooth workflow and timely completion of tasks. • Serviced existing accounts and established new ones, increasing client base by 25%. • Resolved customer complaints, improving customer satisfaction scores by 15%. • Supervised a team of 5 in the absence of the team supervisor, maintaining productivity and morale. • Provided customers with product and service information, contributing to a 20% increase in sales.
  • M
    Customer Support Representative
    Martgab Nigeria Enterprises
    Jan 2013 - Sep 2015 (2 years 9 months)
    • Responded to customer inquiries via phone and email, achieving a 90% resolution rate. • Processed online orders and ensured timely delivery, improving customer satisfaction by 15%. • Researched and resolved misapplied payments, reducing billing errors by 20%. • Supervised the team in the absence of the supervisor, ensuring continuity of operations.
Education verified_user 0% verified
  • N
    B.Sc. in Business Administration
    National Open University of Nigeria (NOUN)
    May 2026 - Current (3 months)
    In view
  • P
    Digital Marketer
    Piston and Fusion Management
    Jun 2024
  • S
    Effective Business Communication
    Sheafam&Tam
    Sep 2023
  • P
    Customer Support Specialist
    Piston and Fusion Management
    Jan 2023
  • M
    Negotiation Essentials
    Mindset Academy
    Nov 2022
  • M
    Emotional Intelligence & Self-Management
    Mind-set Academy
    Nov 2021
  • C
    Senior School Leaving Certificate
    Comprehensive High School, Lagos
    Jan 2006