Rachael king

Rachael king

About

Detail

Google Cybersecurity Professional | Adaptable Problem-Solver | Passionate About Security & Systems Integrity
Arkansas, United States

Timeline


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Résumé


Jobs verified_user 0% verified
  • Pophealthcare
    Sales Engagement Specialist
    Pophealthcare
    Feb 2022 - Jun 2022 (5 months)
    - Precisely scheduled up to 50 home-health nurse appointments weekly, applying attention to detail and time management skills to prevent scheduling conflicts and ensure optimal resource allocation. - Maintained accurate client records within CRM software while complying with HIPAA standards, applying strong data integrity practices and regulatory awareness. - Managed 200+ calls daily to coordinate healthcare services, leveraging communication and multitasking skills to streamline scheduling and enhance patient access to care. - Successfully adapted to a fully remote work environment, demonstrating the ability to maintain productivity and effective communication while working independently.
  • New American Funding
    CSR Team Lead
    New American Funding
    May 2021 - Nov 2021 (7 months)
    - Monitored attendance, call quality, and productivity metrics using management software, applying analytical and attention-to-detail skills to uphold performance standards across a 12-person team. - Partnered with HR and supervisors to document attendance issues and implement performance improvement plans, demonstrating collaboration and compliance awareness in a leadership setting. - Facilitated weekly team meetings and one-on-one coaching sessions, leveraging communication and leadership skills to drive accountability and reinforce operational guidelines. - Tracked and visualized team performance data using Excel, PowerPoint, and Word, applying technical proficiency to produce clear, actionable reporting on individual and team progres
  • New American Funding
    CSR
    New American Funding
    Mar 2021 - May 2021 (3 months)
    - Managed high-volume inbound and outbound calls, assessing client needs and delivering tailored solutions to increase engagement and enhance service efficiency. - Accurately documented sensitive customer data using CRM software, demonstrating data integrity, attention to detail, and adherence to regulatory compliance standards. - Achieved and maintained a top 3 ranking in call success rates, frequently securing the #1 spot, by refining call scripts and conducting proactive research to boost effectiveness. - Applied manager feedback to adapt communication strategies in real time, showcasing agility and a continuous improvement mindset that led to increased conversion rates. - Utilized document management skills to ensure effective organ
  • T
    Appointment Setter
    TG Marketing USA
    Jan 2021 - Mar 2021 (3 months)
    - Initiated outbound calls to high-level decision-makers, including CFOs and CEOs, utilizing professionalism and persuasive communication to generate qualified leads. - Exceeded daily call expectations of 200+ by at least 50 calls, demonstrating consistency, endurance, and goal-oriented performance in a fast-paced environment. - Tracked lead engagement and call outcomes using CRM tools, applying data analysis and process optimization skills to refine outreach strategies. - Employed document management skills to consistently and independently track customer information for future reference during follow-ups, ensuring organized data management. - Utilized Microsoft 365 applications, particularly Microsoft Word, to effectively organize cus
  • C
    Housekeeper
    Courtyard Marriot of Ardmore
    Feb 2019 - Mar 2019 (2 months)
    -Maintained clean, sanitary, and well-stocked guest rooms by following structured procedures, applying attention to detail and time management to support daily room readiness. -Sanitized high-touch surfaces and bathroom areas in alignment with hotel safety protocols, demonstrating strong compliance habits and risk awareness in a health-regulated environment.
  • T
    Tele-Fundraiser
    The Heritage Company
    Mar 2018 - Feb 2019 (1 year)
    - Conducted 300+ cold calls daily to engage potential donors, using clear and persuasive communication to align conversations with nonprofit campaign goals. - Handled sensitive donor information and processed contributions securely, demonstrating regulatory awareness, data integrity, and commitment to confidentiality. - Achieved #1 ranking among peers in call success rate, credit card donations, and total call volume, reflecting high productivity and results-driven performance. - Additionally, as a manager in training, I navigated and implemented specific campaigns while monitoring call logs, which enhanced my organizational skills and attention to detail in managing donor interactions.
  • D
    Janitor
    DOW Janitorial
    Jan 2018 - Mar 2018 (3 months)
    - Performed janitorial services across offices, factories, and churches using industry-standard cleaning methods, demonstrating consistency and attention to safety protocols. - Managed time effectively to complete scheduled tasks under strict deadlines, applying organization and prioritization skills in high-demand environments. - Engaged in customer service by regularly servicing various companies in an office setting during business hours, ensuring customer satisfaction and taking on additional responsibilities as requested, which required courteous and professional interactions.
Education verified_user 0% verified
  • B
    GED
    Black River Technical College
    Aug 2014 - Nov 2014 (4 months)
Projects (professional or personal) verified_user 0% verified
  • H
    Educational
    Highschool
    Aug 2007 - Sep 2012 (5 years 2 months)
    Repeatedly practiced and utilized this skill in high school. Additionally, I developed a strong foundation in Microsoft 365, having used it from 7th grade until graduation. I took a dedicated class in computer technologies that provided essential training in computer basics and software skills, particularly focusing on Microsoft products such as Excel, Word, and PowerPoint. My proficiency in these tools has continued to evolve throughout various roles, ensuring I remain comfortable and adept in using Microsoft 365 for educational and professional purposes.