Queenette Chukwuma
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Queenette Chukwuma

Queenette Chukwuma

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Detail

Executive Assistant | Business Strategy Partner Empowering Leaders & Elevating Client Success through Strategic Operations & Customer-Focused Solutions
United States
Contact Queenette regarding: 
Flexible work
Starting at USD15/hour
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Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • C
    |Accountant
    Chicken Hut Hospitality Groups,
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Prepare the company account from scratch. At the end of every month, analyze monthly sales reports and expenses. • Prepare reports for management and type the market list when the need arises, auditing the marketing list with Procurement. • Accounts Reconciliation: Reconciles bank statements, credit card statements, and other accounts to ensure accuracy and detect discrepancies. • Prepare and review financial statements and reports. • Financial Analysis and Reporting, providing financial insights and recommendations to management, including analysis of sales trends and profit margins. Proactively communicate the financial analysis for the management team in the company, while also handling cash by monitoring revenue inflow and outflo
  • A
    Business Support/Executive Assistant
    AVO part of AVO GROUP
    Feb 2022 - May 2024 (2 years 4 months)
    - Managed executive calendars, scheduled meetings, and coordinated travel arrangements to ensure seamless executive support. - Prepared and reviewed expense reports, managed budgeting, and tracked financial expenses to maintain fiscal accountability. - Provided administrative support including document preparation, filing, and communication with internal and external stakeholders. - Supported business process improvements to enhance operational efficiency and drive workflow optimization. - Managed vendor relationships, ensuring timely project completion and adherence to budget constraints. - Facilitated strategic initiatives by offering operational and administrative backing for cross-functional projects. - Served as a key point of co
  • A
    Business support/Executive Assistant
    Avo Management,
    Jan 2022 - Jan 2024 (2 years 1 month)
    • Improved remote workflows, boosting productivity by 25%. • Used CRM and project management tools to enhance team coordination and cut client response time by 30%. • Achieved 95% client satisfaction through prompt, high-quality support. • Created SOPs, increasing team efficiency by 20%. • Led remote events with a 98% satisfaction rate. • Reduced travel and operational costs by 15% through streamlined bookings and vendor negotiations. • Produced data-driven reports, supporting executive decisions and increasing buy-in by 10%. Proactively communicated with the executive
  • B
    Customer Experience Manager
    Brit Properties Nigeria Ltd
    Jan 2022 - Current (3 years 8 months)
    As a Client Experience Manager at Brit Properties Nig. Ltd, I played a key role in enhancing the overall customer journey, from initial contact through to post-sale support. I ensured that clients received exceptional service at every touchpoint, while also working closely with internal teams to align client needs with the company’s goals. My ability to manage client relationships and improve service delivery contributed significantly to CSAT and majorly NPS rates. Key Responsibilities: - Managed the end-to-end client experience, ensuring seamless communication and support throughout their engagement with the company. - Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring their satisfactio
  • C
    Client Care Representative
    Cedar Care Homes
    Jun 2021 - Jul 2022 (1 year 2 months)
    In my role as a Client Care Representative for a healthcare company, I was responsible for ensuring that patients and clients received prompt, compassionate, and effective support. I acted as the first point of contact for clients, addressing their concerns, answering inquiries, and coordinating care services. My focus was on delivering exceptional customer service, ensuring that each client felt supported and valued throughout their healthcare journey. Key Responsibilities: - Acted as the primary contact for patients and clients, addressing questions, concerns, and requests in a timely and empathetic manner. - Provided information about healthcare services, medical treatments, and insurance policies, ensuring clients had all the details
  • S
    Executive Assistant to Managing Director
    STAR ROYAL HOSPITALITY CONSULTING COMPANY
    Mar 2017 - Jun 2022 (5 years 4 months)
    In my role as an Executive Assistant with a startup hospitality consulting company, I supported the executive team in managing various hospitality-related projects. My responsibilities ranged from high-level administrative tasks to direct involvement in client project management. Working in a dynamic startup environment, I was integral to streamlining operations and ensuring the company's successful growth. Key Responsibilities: - Provided day-to-day administrative support to the executive team, including scheduling meetings, managing calendars, and preparing detailed reports. - Managed and coordinated multiple hospitality projects from inception to completion, ensuring that client objectives were met. - Acted as a point of contact betwe
  • S
    Personal Assistant
    Star Royal Hospitality Consult,
    Jan 2017 - Jan 2022 (5 years 1 month)
    • Acting as a point of contact between the MD and internal or external colleagues when required. • Provide a broad variety of administrative and secretarial support to the MD to enable him to manage workload and activities. • Manage and coordinate MD's extremely active electronic calendar of up to 10 daily appointments. • Boosted Efficiency: Streamlined admin tasks, saving 30% in scheduling time and improving meeting productivity by 15%. • Managed CRMs and email campaigns, achieving a 40% open rate and enhancing client response time by 25%. • Stakeholder Management: Maintained high client satisfaction (95%) and ensured 90% on-time project delivery. • Process Optimization: Curated SOPs, improving departmental efficiency by 20% an
Education verified_user 0% verified
  • C
    Customer Success Specialist Certifications.
    CustomerSuccessU.org
    Aug 2024 - Sep 2024 (2 months)
  • H
    Product Management
    Harde business school
    Apr 2024 - May 2024 (2 months)
  • Nexford University
    Masters of Business Administration
    Nexford University
    May 2023 - May 2024 (1 year 1 month)
  • C
    Mentorship in Human Resources Management Cohort 1
    Careers with Kemi Onadiran
    Feb 2022 - Apr 2022 (3 months)
    Community learning
  • I
    Human Resource Management (HRM) Skills Certification , Digital Marketing Training
    Impactiverse Institute
    Oct 2020 - Nov 2022 (2 years 2 months)
  • Nnamdi Azikwe University
    Bachelor of Science (B.Sc)
    Nnamdi Azikwe University
    Sep 2013 - Jan 2017 (3 years 5 months)
  • Nnamdi Azikiwe University
    BSc, Biosciences
    Nnamdi Azikiwe University
  • Nexford University
    Master of Business Administration - MBA, International Business
    Nexford University
    Skills: Strategic Initiatives