P
Primalpreet kaur
About
Detail
Ontario, Canada
Résumé
Jobs
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- DShift ManagerDOMINOS'S PIZZAJun 2024 - Current (2 years 1 month)• Handled escalated customer issues effectively, demonstrating strong problem- solving skills while upholding company values and standards. ◦ Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team. • Trained and mentored new employees to maximize team performance. ◦ Improved overall team performance by effectively delegating tasks and providing clear instructions.
Call Center RepresentativeCareCentrixFeb 2024 - Jun 2024 (5 months)• Managed high call volumes while providing exceptional customer support and maintaining professional composure. • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.- Customer Service RepresentativeAmazonJun 2023 - May 2024 (1 year)• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. ◦ Responded to customer requests for products, services, and company information.
Education
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- SDiploma: BuisnessSaint Clair CollegeMay 2023 - Aug 2024 (1 year 4 months)