Prashant Deep Sharma

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Data QA Analyst (Freelance Contract)

Proscore Technologies

Nov 2025 - Mar 2026 (5 months)

• Designed and executed data quality validation frameworks to ensure accuracy, completeness, and consistency of financial and operational datasets used in reporting and analysis. • Identified data discrepancies and anomalies across multiple data pipelines, collaborating with data engineering and analytics teams to implement corrective actions. • Developed test cases, QA checklists, and documentation to standardize data validation processes across product groups. • Supported data-driven reporting by ensuring integrity of underlying datasets used in dashboards, financial models, and client- facing deliverables. • Performed root cause analysis on data quality issues and presented findings with actionable recommendations to senior stakeholders.

R

Financial Crime Analyst

Revolut Technologies India Pvt. Ltd.

Mar 2024 - May 2025 (1 year 3 months)

• Conducted comprehensive financial and statistical analysis of transactions to identify suspicious activity, building analytical frameworks aligned with AML regulations and federal fraud prevention laws. • Developed and maintained complex risk models and vulnerability assessments, producing strategic recommendations that reduced fraud incidents by 30% within six months. • Performed due diligence on customer and client data, assessing financial risk exposure and documenting investigative findings for executive review. • Generated daily, weekly, monthly, and quarterly reports on fraud trends, patterns, and key risk indicators for Director-level and VP-level stakeholders. • Utilized specialized software tools (Salesforce, Freshdesk, Power BI,

C

Senior Customer Service Associate

Coinbase - Tech Mahindra

Jan 2024 - Mar 2024 (3 months)

• Collaborated with compliance and risk teams to resolve flagged transaction activities, applying AML knowledge and KYC verification protocols. • Consistently exceeded CSAT KPIs across high-volume channels; contributed to internal knowledge bases and operational documentation.

C

Customer Service Associate

Aug 2022 - Aug 2023 (1 year 1 month)

• Managed customer financial accounts, resolved complex inquiries, and maintained detailed records in compliance with communication guidelines. • Identified patterns in customer issues and made data-driven product recommendations, demonstrating analytical thinking and client focus. • Applied principles of marketing by utilizing daily customer interactions to gain deep insights into consumer behavior, preferences, and pain points, which informed more effective service delivery. • Leveraged marketing-aligned customer engagement techniques to educate clients on products, resolve objections, and provide tailored solutions that influenced purchasing decisions. • Contributed to product positioning and service strategy by analyzing customer feedba

B

Technical Sales and Support

Blubotic Llp

Jul 2021 - Aug 2022 (1 year 2 months)

Technical Sales & Support Executive | Bluebotic LLP | Jul 2021 – Aug 2022 • Provided technical support to customers by diagnosing and resolving software, hardware, and connectivity issues through phone, email, and remote assistance. • Assisted customers with product onboarding, demonstrations, and training, ensuring smooth adoption and improved user experience. • Identified customer requirements and recommended suitable products and services, driving revenue through upselling and cross-selling initiatives. • Supported marketing and lead-generation activities by engaging with prospective customers, qualifying leads, and promoting company offerings across digital and direct communication channels. • Collaborated with sales and marketing

Prashant Deep Sharma

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