Prashant Bagate

Sr. Technical Support Engineer

Avalara

Nov 2024 - Current (1 year 10 months)

• Advise on all technical aspects of systems and be credible to colleagues, partners and customers. • Consult with customers and partners to advise them on best solutions. • Build strong relationships with technical staff in our nominated accounts. • Incident handling – restoring the disruption in service as quickly as possible. • Regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans. • Leverage internal technical expertise, including, but not limited to peers, mentors, product documentation, knowledge base, community forums, and other internal tools to provide the most effective solution to customer issues. • Deliver Transfer of Information (TOI's) Sessions (leveraging larger team

M

Customer Success Analyst

MAXXTON INDIA TECHNOLOGY

Jan 2024 - Apr 2024 (4 months)

• Conduct regular check-ins with assigned customers to ensure satisfaction and identify areas for improvement. • Analyse customer data to identify trends and patterns, and make recommendations for product or service enhancements. • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer needs are being met. • Develop and maintain customer success metrics and KPIs to track progress and measure success. • Create and deliver customer training and onboarding programs to ensure successful adoption of products or services. • Manage customer escalations and work to resolve issues in a timely and effective manner. • Conduct customer surveys and gather feedback to inform product roadmap

D

Joint Managing Director

Danbag Ascensor

Dec 2022 - Jan 2024 (1 year 2 months)

S

Process Lead

STARSUN (STARLINK) TECHNOLOGY

Dec 2020 - Nov 2022 (2 years)

• Seeking to provide expert technical support to enterprise organizations as the L2/L3 tech support. • Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1 support. • Perform user account creation, deletion, and configuration. Software Installation. • Organize day to day Work allocation, monitoring progress measurement and reporting for reactive L2 team. • Keep track of all customers feedback/process issues and report to SME and project manager. • Analyze and deliver projects technical documents to team members.

S

SR. Process Executive

STARSUN (STARLINK) TECHNOLOGY

Jul 2016 - May 2020 (3 years 11 months)

• Personable and knowledgeable in IT support with 3.11 years of experience assisting customers with various hardware and software related issues. • Provided in-depth technical support to clients at a L1, solving 99.2% of issues without transferring to level 2/3 support. • Supported customers with basic technical support for current and past software releases. • Assisted clients with general support for hardware, network connections, and external software. Basic troubleshooting experience needed along with knowledge on Operating Systems.

About

Detail

Timeline

Résumé