Senior Technical Manager
Neurealm (Formely GAVS GSlabs),
Nov 2013 - Current (12 years 7 months)
⦁ Strategic Planning: Develop and implement an account plan, including key relationships, opportunities, revenue, client retention, and growth, while bringing the business vision to reality. ⦁ Customer Success Management: Manage the end-to-end customer activities timely, focus on every aspect, provide solutions tailored to their requirements, and ensure customer satisfaction, account renewal, and account growth. ⦁ Requirement Management: Translate the business requirements to software specifications and requirements. ⦁ Software Lifecycle: Drove the entire SDLC – requirements, architecture, design, development, testing, deployment and support. ⦁ Technology Integration: Integrate technology within the software solutions to innovate the user e