Customer Experience Manager at Docebo | Torre
Customer Experience Manager
Report
Docebo

Customer Experience Manager

Docebo
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation
USD42K - 102K/year
Non-negotiable
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Hybrid (Canada)
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Published almost 5 years ago

Responsibilities & more

• Own customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction. • Identify and mitigate risk early to ensure ongoing customer satisfaction. • Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems. • Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective. • Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology. • Prepare and deliver technical presentations explaining products or services to prospective customers. • Plan and configure products to meet presentation needs, as well as deliver on product demonstrations. • Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey. • Create customer champions who are willing to participate in Docebo Marketing initiatives. • Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience. • Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo.
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