Customer Service Phone Agent at Vida Health | Torre

Customer Service Phone Agent

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Full-time

Legal agreement: Employment

Compensation
USD8 - 11/hour
Non-negotiable
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Remote (anywhere)
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Posted almost 6 years ago

Requirements and responsibilities


• Act as a point of contact for customers through Phone • Documents and provide reports for common inquiries such as top reasons from clients sending emails or joining requirements • Report on success key performance indicators to the team lead • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Liaise closely with the team member and the Head of Operations in order to update their knowledge database and to provide suggestions for process improvements • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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