Salesforce L2 Production Support at upGrad Rekrut | Torre

Salesforce L2 Production Support

You'll drive enterprise-level Salesforce stability and innovation, ensuring seamless operations for global users.
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Full-time

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Shared by
Diana Montoya
10 days ago

Requirements and responsibilities


๐Ÿš€ Hiring Alert | Salesforce L2 Production SupportWe are looking for passionate and experienced Salesforce Support professionals to join our team for exciting enterprise-level support opportunities.Key Skills Required:Good hands-on experience in: Case Management, Service Cloud, Sales Cloud (Leads & Opportunities), Salesforce Community Platform, Reports & DashboardsStrong exposure to: L1 & L2 Production Support, Incident & Change Management, ServiceNow Support, Root Cause Analysis, Knowledge Article CreationExperience in troubleshooting: Visualforce, Apex, LWC, Lightning Framework, Flows, Triggers, Batch Apex, Salesforce APIsExperience with: Salesforce Integrations, Connected Apps Configuration, Authentication & Authorization, Non-Salesforce Application IntegrationAbility to: Work with Business & 3rd Party Teams, Provide 24x5 Business Support, Analyze issues from Case History, Deliver quick tactical resolutionsโญ Preferred: Prior ERP Support Experience; Strong communication & collaboration skills; Ability to work with remote teamsIf you are excited to work on enterprise Salesforce support projects, weโ€™d love to connect!๐Ÿ“ฉ Interested candidates can share their updated resume at kajal1.kumari@upgrad.com
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