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Responsibilities
Bilingual Dental Virtual Assistant - Latin America
We are looking for a Full-Time Bilingual Dental Virtual Assistant with hands-on experience working in a dental office and strong knowledge of Open Dental. The ideal candidate will have solid dental billing and insurance experience and be comfortable managing tasks independently in a fast-paced environment.
Responsibilities
Manage patient appointment confirmations, scheduling support, and follow-ups.
Verify dental insurance eligibility and benefits.
Submit, review, and follow up on dental insurance claims.
Work on denied and rejected claims and resolve claim-related issues.
Review outstanding insurance claims and accounts receivable (AR) aging reports.
Follow up with insurance companies regarding unpaid or pending claims.
Post and review insurance payments and EOBs (Explanation of Benefits).
Communicate with insurance companies to obtain claim status and resolve discrepancies.
Maintain accurate patient and insurance records in Open Dental.
Provide general administrative and operational support to the dental office.
Ensure all billing and insurance information is documented accurately and kept up to date.
Requirements
Fluent in English and Spanish, both verbal and written.
Previous experience working in a dental office or dental practice.
Strong knowledge of Open Dental dental management software.
Experience with dental insurance verification and eligibility.
Experience with dental claims submission, follow-up, denials, and rejections.
Knowledge of dental billing and accounts receivable.
Experience reviewing EOBs and posting insurance payments.
Strong communication and customer service skills.
Highly detail-oriented, organized, and reliable.
Able to work independently and manage tasks with minimal supervision.
Preferred Qualifications
Dental billing experience is highly preferred.
Experience managing insurance AR and outstanding claims.
Strong understanding of dental insurance processes and claim resolution.
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