Community Support Manager at InVision | Torre
Community Support Manager
InVision
InVision

Community Support Manager

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD60K - 80K/year
Non-negotiable
location_on
Remote (anywhere)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences

Posted almost 5 years ago

Responsibilities & more

• Set, plan and implement community-based strategies to drive customers to scalable communications channels, self-serve content, and peer-to-peer engagement • Identify, measure, and report on community health KPIs, impact metrics, resourcing, and overall feedback • Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency • Leverage the Support Community to address needs of free, self-serve, and “marketing-driven” customer success customers in a 1:many model • Identify and nurture relationships with community “Ambassadors” and external partners to improve and promote the customer community • Coordinate with Support Managers to cross-train and schedule resources for community moderation, document community moderation processes and establish escalation paths to operationalize day-to-day community management Directly respond as needed to engage qualified customer inquiries and requests • Manage tech-touch educational resources through InVision's LMS to provide educational resources to drive adoption and activation at scale
This job opening is closed.
Save time and money You can centralize your candidate pipeline with Torre's AI for free. Exclusively for reputable companies.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.