Experience Research Manager at Thumbtack | Torre
Experience Research Manager
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Thumbtack

Experience Research Manager

Thumbtack
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: To be defined

Compensation
USD63K - 136K/year
Non-negotiable
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Hybrid (United States)
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Posted about 5 years ago

Requirements and responsibilities

• Leadership: • Manage and grow a team of researchers across multiple research disciplines and backgrounds • Articulate strong vision and identify impactful insights and opportunities to design and product leadership while being an advocate for the role research plays in product development • Work across company leadership to establish how the entire company should engage with research, including establishing processes, trainings, and best-practices. • Mentor members of the Experience Research team by providing the 1-1 coaching that individuals require to be successful. • Guide individual team members' research efforts as well as taking on individual projects and conducting hands-on research if needed. • Collaboration & Communication: • Collaborate closely as a trusted, strategic partner with a wide variety of cross-functional teams (product designers, product writers, product managers, engineers, analytics, data science, marketing, and other senior stakeholders) to identify and prioritize research opportunities in a fast-paced, rapidly changing environment. • Find creative and compelling ways to present and evangelize research across the company to cultivate a highly informed, more effective, and more empathetic organization • Synthesize user feedback to generate insights and provide timely, clear and concise product and design recommendations. • Share research findings with functional teams and the company at-large by creating and distributing compelling, impactful reports, and presentations. • Process & Methodologies: • Apply a pragmatic, structured approach to research while understanding and incorporating complex technical and business requirements into research priorities • Determine the best approaches and methodologies to apply to company priorities, from strategic discovery research to tactical evaluations of prototypes and design explorations • Work collaboratively within the Research team and across Analytics and Data Science to assess larger user trends and determine strategies for further investigation and/or synthesis • Evolve and optimize the process for participant recruitment and any other research coordination tasks • Balance the trade-offs between scrappiness and rigor
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