Client Partner at FullStack Labs | Torre
Client Partner
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FullStack Labs

Client Partner

FullStack Labs
Posted by
Juliana PolanĂ­a
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(43) info
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Full-time

Legal agreement: Employment

Compensation COP13M/month
~USD3.59k/month
Non-negotiable
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Remote (for Colombia residents)
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Visa sponsorship: No
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Posted over 2 years ago

Requirements and responsibilities

🟡 What we’re looking for: ◽ Bachelor's degree in computer science, engineering, or a related technical field. ◽ Proven experience in account management, software sales, or a related field. ◽ Strong technical acumen and understanding of complex software solutions and technical architectures. ◽ Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical stakeholders. ◽ Solid experience managing multiple client accounts simultaneously, prioritizing tasks, and meeting deadlines. ◽ Exceptional problem-solving and analytical skills, with the ability to think critically and propose practical solutions. ◽ Demonstrated track record of building and maintaining strong client relationships. ◽ Self-driven and able to work independently, taking ownership of tasks and delivering results. ◽ Experience and a passion for providing top-notch customer service and ensuring client success. 🟡 What you'll be doing: ◽ Collaborate with clients to understand their technical requirements and business objectives and develop tailored account plans to meet their needs. ◽ Create, maintain, and execute quarterly and yearly growth plans. ◽ Travel to client sites for face-to-face meetings and periodic check-ins to strengthen relationships and understand their evolving needs. ◽ Act as a technical liaison, effectively communicating client feedback and requirements to internal teams, including sales, product, and development. ◽ Proactively identify account expansion and growth opportunities, providing recommendations for additional services and solutions. ◽ Ensure seamless onboarding and deployment of our services, working closely with clients and our implementation teams to guarantee successful integration. ◽ Monitor and analyze account performance, derive insights, and present reports to clients to showcase value and recommend improvements. ◽ Provide technical guidance and training to clients, empowering them to maximize the value of our services and resolve any challenges effectively. ◽ Collaborate with our staffing teams to match clients with the right technical talent, meet project demands, and deliver exceptional solutions. 🟡 Benefits: ◽ Competitive salary. ◽ Paid time off (vacation, sick leave, maternity and paternity leave, holidays). ◽ 100% remote work. ◽ The ability to work with leading startups and Fortune 500 companies. ◽ Health policy with Sura 100% for you and up to 4 primary family members. ◽ English classes. ◽ Sodexo food card. ◽ Virtual company events each month. ◽ Ample opportunity for career advancement. ◽ Continuing education opportunities.
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