Customer Experience Associate (Travel/Hospitality Industry) at TourHero | Torre
Customer Experience Associate (Travel/Hospitality Industry)
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TourHero

Customer Experience Associate (Travel/Hospitality Industry)

TourHero
Posted by
Daniela Gaviria
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation USD1.5k/month
Non-negotiable

Engagement length: Open ended

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Cra. 7 #116-50, Usaquén, Bogota, Colombia
Posted over 1 year ago
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Responsibilities

As a Customer Experience Associate, you’ll be the go-to person for ensuring our travelers have seamless, enjoyable journeys. You’ll start by mastering the basics, responding to customer queries, and supporting administrative tasks. As you gain experience, you’ll take on more responsibility, managing live trips and helping travelers navigate their adventures. Customer experience is at the heart of everything we do, and in this role, you’ll play a key part in creating unforgettable memories for our travelers while growing alongside a passionate, driven team. Responsibilities: ● Provide top-notch customer support, handling inquiries through our platform, email, WhatsApp, and phone. ● Assist customers with booking changes, cancellations, and resolving platform-related issues. ● Communicate feedback from customers to cross-functional teams, including engineering and content. ● Help manage the logistics for live trips, ensuring smooth operations. ● Learn and adapt to our evolving processes, contributing to the continuous improvement of our customer experience. Requirements: ● 1-3 years of customer service or customer-facing experience. ● Fluent in English, with strong written and verbal communication skills. ● A patient, friendly, and professional demeanor. ● Strong organizational skills and the ability to think creatively when solving problems. ● Familiarity with the travel or hospitality industry is a plus but not required. ● Experience with tools like Front, Slack, WhatsApp, CloudTalk, and Airtable is an advantage. ● Comfortable working in a fast-paced, startup environment. Working schedule: 9-6 pm Monday - Friday. 4 days in office, Tuesdays work from home. If you’re goal-oriented, entrepreneurial, and ready to dive into a fast-paced role, we’d love to meet you! 🚀 Apply today and help us create unforgettable travel experiences!
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