About UsAt Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks.We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.About The RoleAs Clinical Support Manager, you will lead and develop a team of Clinical Support Specialists and Clinical Nurses who are critical to ensuring our clinicians and patients experience seamless care delivery. You're responsible for building high-performing teams, establishing accountability through data-driven performance management, managing clinical escalations, and continuously refining our clinical support workflows to scale efficiently. This is a hands-on leadership role where you'll roll up your sleeves alongside your team while driving operational excellence and strategic improvements.Work EnvironmentRemote with minimal travel as needed for market implementations, training, and team connection.Team Leadership & DevelopmentBuild, mentor, and manage a growing team of Clinical Support Specialists and Clinical Nurses, establishing clear expectations and career development pathways.Conduct regular 1:1 meetings, provide constructive feedback, and implement performance management standards that drive accountability and growth.Identify skill gaps and create targeted development plans; recognize and cultivate high performers.Foster a collaborative culture where team members feel supported to solve problems and contribute to continuous improvement.Design and implement training frameworks and operational structures as the team scales.Clinical Escalations & SupportWork closely with the clinical team to ensure escalations are handled with urgency and clinical precision.Document escalation patterns and trends to identify systemic issues or opportunities for prevention.Performance Management & AnalyticsEstablish and monitor KPIs for clinical support operations, including schedule accuracy, documentation completeness, patient follow-up compliance, escalation response times, and quality metrics.Analyze trends in team performance and clinical data to identify patterns, bottlenecks, and opportunities for improvement.Create dashboards and reporting systems to track progress against goals and communicate insights to leadership.Use data to make informed decisions about resource allocation, process changes, and individual performance coaching.Workflow Optimization & Process ImprovementReview daily operations to identify inefficiencies and areas where workflows can be streamlined or refined.Redesign processes to reduce manual work, improve turnaround times, and enhance accuracy in clinical documentation and patient communication.Partner cross-functionally with clinical teams, providers, and administrative departments to understand pain points and implement solutions.Maintain meticulous attention to detail in all clinical support operations, particularly around patient data confidentiality and regulatory compliance.Clinical Support Operations & QualityIn collaboration with the Director of Quality and Training, ensure clinical support standards are met consistently, including accurate patient scheduling, complete documentation, and proper follow-up protocols.Monitor the quality of clinical interactions and documentation; provide guidance and corrective action as needed.Serve as a resource for complex administrative or clinical workflow issues.About YouActive RN compact license3+ years of healthcare operations, clinical support, or related management experienceDemonstrated success managing and developing teams in fast-paced, high-stakes environmentsStrong analytical skills with proficiency in data analysis, trend identification, and performance metricsExcellent organizational skills with meticulous attention to detailExperience with EHR systems and familiarity with clinical workflows and terminologyScrappy, resourceful, and comfortable wearing multiple hats in a startup environmentSelf-directed with the ability to identify priorities and drive initiatives with minimal oversightStrong written and verbal communication skills; ability to influence and collaborate across departmentsProven ability to implement and maintain performance management systemsExperience with process improvement methodologies is a plusComfort with ambiguity and ability to adapt as the organization evolvesWhat We OfferMedical with employee coverage 100% covered by the companyDental and Vision plansPTO + 11 paid holidays per year401(k) with automatic company contributionsCareer growth opportunities in a rapidly scaling healthcare companyThe chance to build and lead a team from the ground upClosingSprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today!Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.
