Scale Customer Success Manager at FullStory | Torre
Scale Customer Success Manager
FullStory
FullStory

Scale Customer Success Manager

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Full-time

Legal agreement: Employment

Compensation
USD40K - 100K/year
Non-negotiable
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Remote (for Canada residents)
Remote (for United States residents)
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Posted over 4 years ago

Responsibilities & more

• Define, develop and deliver content and programs aimed at helping customers adopt FullStory and prevent churn • Ensure FullStory customers drive maximum value from their investment in our platform, utilizing key features, APIs, and products that drive business value • Monitor overall customer usage data, health indicators, and renewal dates to inform segment-specific success programs • Build and nurture relationships across our customer base to cement our commitment to customers • Quickly identify risks to long-term customer retention and employ strategies to remove roadblocks and deliver success • Serve as a customer advocate to FullStory’s Product team and the rest of the organization • Represent FullStory as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities.
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