Work Arrangement: Fully remote role; must explicitly cover required US time zones (ET, CT, MT, or PT).
Job Type: Independent Contractor, Full-Time.
Work Schedule: US time zone coverage required.
Locations: LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina).
About Pearl Talent
Pearl connects the top 1% of global candidates with leading startups in the US and EU. Our clients have raised over $5B collectively and are backed by companies like OpenAI, a16z, and Founders Fund. Candidates may work on-site in the US/EU or remotely in roles equivalent to onshore positions.
Why Work with Us?
Pearl provides opportunities to work alongside visionary US and EU founders. Roles offer growth, challenges, and the ability to build long-term, meaningful careers.
Role Overview
As the Operations Manager, you will own and optimize backend operational processes that support high-volume customer workflows. Responsibilities include maintaining data accuracy, building reliable process systems, and identifying opportunities to streamline and automate tasks. This role is ideal for methodical, detail-oriented professionals passionate about order and scalability.
Core Responsibilities
* Daily Operational Execution (40%): Perform high-volume data entry, validation, and QA with near-zero error rates. Monitor and preserve data integrity across customer accounts. Maintain systematic tracking systems to ensure no task or process falls through the cracks.
* Process Documentation & Standardization (25%): Document workflows and create SOPs. Standardize validation procedures and recurring workflows. Maintain internal documentation, reports, and dashboards.
* Process Optimization & Analysis (20%): Identify gaps, inefficiencies, and bottlenecks. Analyze recurring issues and propose improvements. Implement small-scale enhancements to increase consistency and reliability.
* Scaling & Automation Initiatives (15%): Support system configuration and onboarding processes. Identify repetitive tasks eligible for automation. Collaborate with technical teams on low-code/no-code workflow automation.
Requirements
* Must-Haves: 5+ years in operations, administrative support, data management, or similar process-driven roles. Exceptional attention to detail and accuracy. Strong organizational and time management skills. Comfort with repetitive, systematic work. Process-first mindset. Excellent written communication. Highly reliable and self-motivated. Comfortable using tools like Google Workspace, databases, project management, and workflow systems.
* Nice-to-Haves: Experience with process automation or technical teams. Familiarity with SQL, APIs, or data management systems. Background in SaaS operations, real estate tech, or homebuilding. Experience with Linear, Jira, Asana, or similar systems. Experience in customer data migration or implementation support. Exposure to support platforms like Intercom, Zendesk, or Front.
Tools Proficiency
* Required: Google Workspace (Sheets, Docs, Slides, Drive), data management tools, project management systems (Linear, Asana, Jira, Notion), process documentation tools (Notion, Confluence), workflow/automation tools (Zapier, Make), basic technical tools (CSV editors, data import/export systems).
* Nice-to-Haves: Support & ticketing platforms (Intercom, Zendesk, Front), SQL/API familiarity.
Benefits
* Competitive salary based on experience and skills.
* Fully remote work.
* Performance bonus based on data accuracy, reporting timeliness, and overall efficiency.
* Team incentives for CRM hygiene and on-time reporting.
* Generous PTO per company policy.
* Health coverage for PH-based employees after 3 months.
* Direct mentorship from international industry experts.
* Ongoing learning and professional development resources.
* Global networking opportunities.
Recruitment Process
Application, Screening, Skills Assessment, Top-grading Interview, Client Interview, Job Offer, Client Onboarding.
