Role: Membership Onboarding Specialist. Employment Details: - Full-time. - Remote. - Monday–Friday, 9 AM–6 PM Eastern Time. About the role: - You will be the person who turns a new sign-up into an engaged, confident member. - Through one-on-one phone and video calls, you will welcome new members and walk them through their benefits. - You will help them find the resources that match what they signed up to achieve. - You will work closely with the client success team and own a clear part of the member journey. - Your impact shows up directly in trial-to-paid conversion and retention numbers. - This is a long-term, full-time placement, not freelance or short-term work, with ongoing coaching to keep sharpening your skills. Responsibilities: - Lead onboarding calls. - Schedule and run onboarding calls that walk members through the community, resources, live sessions, and next steps. - Help members get set up in Skool and connect their membership to their goals. - Coordinate onboarding for eligible Premium teams. - Set up agent rosters and access. - Reach out to members who haven't finished onboarding or need extra help getting started. - Use consistent, personal outreach to move free trials to paid memberships and reduce churn. - Log onboarding status, member questions, access issues, and follow-up commitments. - Escalate billing, technical, and account issues to the right person. - Refine the onboarding checklists. - Surface recurring points of confusion so the experience keeps improving. Performance Goals: - Every member can access their benefits, knows what to do next, and has a clear point of contact. - No incomplete onboarding slips through the cracks. Requirements: - Professional English at C1 level or higher, written and spoken. - A warm, engaging presence that puts members at ease on live calls. - Experience in customer onboarding, customer success, training, or another role built around live client conversations. - The ability to explain a platform clearly, lead a video call, and adapt to people with different comfort levels with technology. - Strong organization and follow-through: you track commitments and close every loop. - The ability to learn new platforms, CRM tools, and membership processes quickly. - Availability Monday–Friday, 9:00 AM–6:00 PM ET, with occasional flexibility around events. Preferred Qualifications: - Experience with Skool. - Using AI tools to work faster and personalize outreach. Benefits: - Competitive salary plus monthly profit sharing. - Paid US holidays and paid wellness days. - Health and wellness allowance. - Long-term placement with a real path to growth. - Ongoing training in AI, member onboarding, and customer success. - A dedicated success coach.

Membership Onboarding Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Diego Delgado

About Assistantly LLC:

mission:

Job benefits for full-time members:

www.assistantly.com/

Admin access needed