SummaryLocation: Remote (International applicants welcome)Hours: 9:00 AM – 6:00 PM Eastern Time (US), Monday–FridayType: Independent Contractor (posted via Upwork)About Next Generation DesignsNext Generation Designs is a growing creative, technology, marketing, and print company serving businesses throughout Virginia and beyond. We provide website design, software development, graphic design, printing, embroidery, promotional products, marketing services, and managed IT services.We're looking for an organized, friendly, and proactive individual who enjoys helping customers, coordinating projects, and keeping a fast-paced virtual office running smoothly.Position OverviewAs our Remote Project Coordinator / Client Services Assistant, you'll be a central point of communication between our clients and our team. You'll help ensure projects move smoothly from start to finish, support our social media and marketing efforts, and provide excellent customer service throughout.This role is a great fit for someone who enjoys variety, thrives working independently, and takes pride in helping both customers and coworkers succeed.Required QualificationsMust be available to work 9:00 AM – 6:00 PM Eastern Time (US), regardless of your local time zoneFluent English required — professional-level spoken and written communicationReliable high-speed internet connection with backup power/connectivity for outagesOwn Windows computer (Mac not supported); must meet minimum specs we provide during screeningMust agree to install and run Teramind during work hours for time/activity trackingWill log time per project using our custom-built project management softwareWorking proficiency in the Adobe Creative Suite (Photoshop, Illustrator, InDesign)Comfortable answering and making phone calls in English; we'll provide a softphone to install on your computerWebsite platform experience helpful (WordPress, Wix, Squarespace, etc.) — training providedWhat You'll DoCustomer ServiceAnswer incoming office calls via softphone (we're a small office and always answer live rather than sending calls to voicemail) and direct clients to the right personCall clients when needed regarding orders, service requests, or follow-upsCommunicate with customers by phone, email, and chat regarding orders and service requestsFollow up with clients on project updates, approvals, and missing informationDeliver an outstanding customer experienceProject CoordinationGather project information, website content, logos, and other client materialsKeep projects organized and moving through productionCoordinate communication between clients, designers, developers, technicians, and vendorsMaintain project notes and timelinesAssist with proofing and approvals

Remote Project Coordinator / Client Services & Marketing Assistant

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Nweke James

Nweke James

About Next Generation Designs:

nextgenerationdesigns.com/

Admin access needed