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Posted almost 5 years ago
Responsibilities & more
• Manage daily e-commerce fulfillment and returns
• Partner with 3PLs to ensure SLAs are met including on-time shipping and order accuracy
• Build and implement solutions for fulfillment issues including order mispacks and transit time delays
• Continuously improve cost, speed, and accuracy performance of our distribution network
• Source and negotiate with parcel carriers to optimize speed and cost
• Conduct 3PL invoice audits, resolve discrepancies and lead credits management
• Own KPIs and analyze data to assess performance and implement improvements
• Develop and document a catalog of SOPs and best practices for each area of our operations.
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