Guest Experience & Communication Specialist (English Only) — Remote at Live Free Hospitality | Torre
Guest Experience & Communication Specialist (English Only) — Remote
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Live Free Hospitality

Guest Experience & Communication Specialist (English Only) — Remote

Live Free Hospitality
Posted by
J
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Emma
Emma
You will define your future by shaping innovative solutions.
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Full-time
Compensation
USD1.2K - 1.3K/month
Non-negotiable
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Remote (for Argentina residents)
Remote (for Mexico residents)
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Posted 4 months ago

Requirements and responsibilities

Responsibilities * Respond to guests across Airbnb, Vrbo, Booking.com, and direct channels with fast, professional, and empathetic communication. * Manage check-ins, troubleshoot issues (access codes, heating/AC, hot tubs, appliances), and coordinate solutions with internal teams. * Use AI tools and brand templates to deliver clear, luxury-caliber messaging. * Handle escalations with calm, confidence, and excellent judgment. * Communicate with cleaning and maintenance teams to resolve guest needs quickly. * Maintain accurate logs, notes, and workflow tracking inside our systems. * Support occasional guest-experience tasks, reviews, and post-stay follow-ups.
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