Bilingual Medical Virtual Assistant (English/Spanish) – VMA Skills & EHR/EMR Experience
Location: Latin America
Company: EZ MD Solutions
Work Type: Full-Time, Remote
Job Overview
EZ MD Solutions is seeking a Bilingual Medical Virtual Assistant (English/Spanish) with hands-on experience in Virtual Medical Assistant (VMA) responsibilities, familiarity with EHR/EMR systems, and a working knowledge of US healthcare administrative workflows. The ideal candidate should have experience with patient scheduling, call handling, insurance verification, prior authorizations, and other essential medical office tasks. Experience in OBGYN or Women's Health is preferred.
Key Responsibilities
• Patient Scheduling & Call Handling: Manage appointments, confirmations, rescheduling, inbound and outbound calls, and patient follow-ups.
• EHR/EMR Management: Navigate EHR/EMR systems to update patient records, document encounters, and maintain accurate information.
• Insurance Verification & Prior Authorizations: Verify patient eligibility and benefits, process prior authorizations, and coordinate referrals.
• Medical Scribing & Documentation: Assist providers with clinical documentation, including patient histories, diagnoses, treatment plans, and follow-up instructions.
• Patient Communication: Communicate professionally with English- and Spanish-speaking patients and coordinate with US-based healthcare teams.
• Medical Billing & Coding Support: Assist with billing-related tasks and demonstrate basic familiarity with ICD-10 and CPT codes.
• Administrative Support: Maintain patient records, manage follow-up tasks, and support daily medical office operations.
• HIPAA Compliance: Maintain patient confidentiality and follow HIPAA requirements when handling protected health information.
Requirements
• Fluent in spoken and written English and Spanish.
• Currently located in Latin America.
• Previous experience as a Virtual Medical Assistant, Medical Receptionist, Medical Administrative Assistant, or in a similar healthcare support role.
• Practical knowledge of common VMA tasks, including patient scheduling, call handling, insurance verification, prior authorizations, referrals, and patient follow-ups.
• Familiarity with at least one EHR/EMR system, such as eClinicalWorks, AdvancedMD, Epic, or similar platforms.
• Basic knowledge of medical terminology and US healthcare workflows.
• Understanding of medical billing and coding, including ICD-10 and CPT, is preferred.
• Strong communication, organizational, and multitasking skills, with attention to detail.
• Reliable high-speed internet connection and a suitable remote-work setup.
• Availability to work full-time during US business hours.
• Knowledge of HIPAA compliance and patient confidentiality.
