Youbab Asif

People Operations and HR Manager with experience in high-volume workforce management, performance management, KPI development, and end-to-end HR operations in fast-paced call center environments. Currently responsible for managing HR functions including recruitment, onboarding, training & development, attendance management, employee relations, and performance tracking for a 50+ employee workforce. Strong exposure to shift-based operations, productivity monitoring, and workforce coordination. Experienced in performance management frameworks, including KPI setting, performance evaluation, identifying high and low performers, and supporting improvement plans with line managers and supervisors. Actively involved in improving employee productivity, operational efficiency, and reporting systems using structured tracking in Excel and Google Sheets. Skilled in working closely with cross-functional stakeholders including operations leadership, training teams, QA, and management to ensure alignment between workforce performance and business goals. Core strengths include people operations, workforce planning, HR analytics, training programs, process improvement, and performance optimisation in high-pressure environments. Open to roles in People Operations, HR Operations, Associate Management, Workforce Management, and Performance Leadership, where structured execution and team performance are key priorities.