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Published over 2 years ago
Responsibilities & more
🚀 ProtopVA Community is excited to present this new job opportunity for a Part-time to Full-Time Human Resources Assistant For ProtopVA (Philippines).
✨ Opportunities offered with this job:
◽ Opportunity to work alongside a detail-oriented team.
◽ Opportunity to be part of a US company.
◽ Opportunity to work with a great team.
🪙 Schedule and pay rate:
◽ Schedule: Monday – Friday.
◽ Time Zone: Philippine Time.
◽ Hours: 20-40 hours/week, or to be discussed.
◽ Languages Required: English.
◽ Open to: The Philippines.
◽ Pay Rate: $3 /hour.
📣 Requirements:
◽ Experience in talent acquisition, team management, research and problem-solving.
◽ Knowledge in human resources.
🎯 Responsibilities:
1️⃣ Talent acquisition and onboarding:
◽ Post on social media platforms, including Facebook groups and Instagram, to attract new applicants on a daily basis.
◽ Provide support and assistance to new applicants through Email, Telegram, and social media channels.
◽ Create credentials for new hires and grant access to the ProtopVA team's different platforms, such as setting up email addresses, project management and CRM software accounts, and related tasks. Training will be provided for software/tools setup.
◽ Participate in the Recruitment Process for the internal team's new hires, including conducting candidate interviews and assisting with job post creation.
◽ Develop the hiring plan for each department of the ProtopVA Team.
◽ Ensure the onboarding process is up-to-date, of high quality, and well-understood by all teammates, providing clarity and connection.
2️⃣ Team management and conflict resolution:
◽ Serve as ProtopVA's internal team customer success agent, addressing any questions or concerns throughout the working relationship.
◽ Manage and approve the team's time off requests, vacations, emergency situations, and company perks.
◽ Approve teammate's schedules and hours worked requests in collaboration with department Directors.
◽ Conduct Feedback meetings and develop Performance Improvement Plans when needed, working alongside each department's Director.
◽ Be available to speak with all teammates within the company to address concerns, issues, or feedback.
◽ Serve as a moderator for conflict resolution situations between teammates.
◽ Handle disciplinary actions.
◽ Maintain the ProtopVA company culture.
◽ Assist with training and development initiatives.
3️⃣ Policies and procedures:
◽ Facilitate the creation of new VA profiles in the website backend, and enforce/update existing ProtopVA team policies and guidelines.
◽ Suggest and create new Human Resources policies, procedures, or guidelines, including writing and editing standard operating procedures (SOPs) as necessary.
◽ Maintain regular communication with the Operations Manager and CEO, sharing new ideas to implement in the team, including valuable policies.
4️⃣ Research and admin tasks:
◽ Assist the Operations Manager and CEO with research related to the Human Resources Department that could improve ProtopVA's internal team.
◽ Proactively research ideas, common practices, and policies to enhance the company's culture.
◽ Edit teammate's information in Zoho CRM.
◽ Update the team's information in Zoho People, the company's HR Software, and add teammates as needed.
◽ Maintain digital copies of employee records and perform additional admin tasks as required.
5️⃣ Team building activities:
◽ Prepare and host monthly team-building activities, utilizing the available website games or planning other engaging activities.
◽ Proactively come up with various activities, both during work hours and the team's free time.
✨ Success profile for this role:
◽ Innovative and proactive: People who can think for themselves and are able to be proactive/ People who work independently, are resourceful, and are able to think up solutions to problems independently/ People who are able to think creatively to solve problems.
◽ Creativity and proactiveness: Self-starter, proactive and innovative. / Go-getter and/or entrepreneurial attitude. Should be "coachable", willing to learn new skills, and can follow directions. / Someone who can work independently, is resourceful to find things on their own. / Quick learner, willing to learn new things and able to pick up issues/problems fast. / Have the initiative to help the customer with lots of things.
◽ People & relationships: Easy to speak with and a good listener/ Someone that is open to feedback without being offended, willing to make mistakes, and be ok when the company tells them how to improve/ Supportive, and always willing to help.
◽ Work load & stress management: Able to manage stressful situations without affecting them on a personal level/ Must be extremely organized and detail-oriented/ Ability to work under pressure.
◽ Technology & software: Computer savvy, able to teach systems and software to others/ Knowledge or willing to invest time in training themselves on the different platforms of the business.
◽ Communication & language: Always available to respond quickly when contacted via phone, text, chat, email, etc./ Comfortable making calls and knowing how to properly communicate with contractors and clients.
✨ ProtopVA required value standards for all positions:
◽ Honesty & integrity at all times.
◽ Quick to respond and communicate.
◽ Proactive, go-getter, figuring things out on his own (make Google your best friend).
◽ Humble, responsible, and accountable.
◽ Professional and focused.
◽ Looking for long-term work relationship, 1-3+ years.
◽ Team oriented.
◽ Always willing to learn new things and develop new skills.
◽ Efficient and committed to delivering on expectations, and deadlines.
◽ Able to write and speak in English.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)