Managed Security Service Service Now Specialist (remote) - Direct Hire or Consultant at BlueVoyant | Torre
Managed Security Service Service Now Specialist (remote) - Direct Hire or Consultant
BlueVoyant
BlueVoyant

Managed Security Service Service Now Specialist (remote) - Direct Hire or Consultant

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Full-time

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Hybrid (United States)
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Posted over 4 years ago

Responsibilities & more

• Customize ServiceNow applications and facilitate development and rollout of new applications and workflows with minimal business impact ● Focus on key Servicenow applications including case management, configuration management database, knowledge base, workflows and reports ● Working knowledge of the concept of spokes and integration into other ITSM platforms, customer owned. ● Work with Servicenow integrator to ensure requirements and deliverables are met ● Build on top of the deliverables assigned to the integrator including building additional case management templates, modifications to existing templates, migrating of existing workflows developed in Demisto into Servicenow, maintaining and updating the configuration management database (CMDB), and knowledge base. ● Translate business requirements in the form of user-stories (JIRA’s), into application specifications ● Work closed with product management, operations and customer success teams to to flesh out and implement requirements ● Ensure the latest release of ServiceNow is implemented in a timely manner with minimal business impact ● Maintain and provide continuous improvement of ServiceNow modules, applications, and workflows ● Identify and document best practices related to ServiceNow development and core modules ● Collaborate with Engineering and DevOps engineers on automation and integration within the ServiceNow platform and with core systems related to Security Operations Center ● Develop and maintain custom integrations between ServiceNow and third party applications and services such as Salesforce, Clientsuccess, Splunk, Microsoft Defender security products, Crowdstrike and Carbon Black. ● Provide feedback to peers, managers, and key stakeholders related to development activities and backlog
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