Customer Services Officer at Yedda.ai | Torre

Customer Services Officer

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD1.2k - 1.8k/month
Negotiable
location_on
Remote (for Vietnam residents)
Remote (for Mexico residents)
Remote (for Thailand residents)
Posted 6 months ago

Responsibilities


Who are we: Yedda is an AI company that aims to improve clients' performance by providing visibility to data that has historically been difficult to access. We do this by analyzing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performance, detect fraud, and make better decisions. Responsibilities: Proof of Concept (PoC) Support: - Prepare presentation materials (PowerPoint) in English. - Organize documentation and instructions for cross-functional teams. - Assist in populating dashboards and generating reports to support PoC delivery. Administrative and Operational Support: - Support with invoice preparation and validation for clients. - Track and manage tasks using project management tools like Asana (or similar). - Provide basic guidance on internal platforms (e.g., dashboards, applications). - Coordinate cross-team communication and resolve routine operational issues. Requirements: - 6 months of experience in business operations, data analysis, or commercial support roles. - Educational background in Administration, Logistics, Information Systems, or a related field (completed or in progress). - Intermediate English proficiency. - Comfortable using tools such as PowerPoint, Excel (especially VLOOKUP, Pivot, Formulas, etc.), and online platforms. - Strong organizational skills, attention to detail, and a proactive, communicative working style. Key Skills: - Commercial understanding. - Data analysis and dashboard creation. - Business communication and translation. - Data-driven decision-making. - Project and task tracking. Benefits: - Hybrid work culture (Office address: 27C Nguyen U Di, Thao Dien Ward, District 2, Ho Chi Minh - Hồ Chí Minh - Việt Nam). - A paid birthday off. - After 6 months working, an extra bonus scheme based on quarter performance & KPIs. Equal Employment Opportunity: At Yedda, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.