Workforce Management Planning Specialist

Voxai

Emma

You'll optimize CX operations and agent capacity, driving efficiency with your WFM expertise.

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Freelance

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Remote (anywhere)

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19 days ago

Seeking a Workforce Management Planning Specialist to manage agent capacity, service request volumes, and improve operational efficiency using an existing WFM platform.RequirementsWorkforce Management experienceVoxai experience preferredForecasting, scheduling, and reporting skillsStrong analytical and communication skills

About Voxai:

Voxai Solutions provides best-in-class solutions and services to Transform, Manage and Innovate your CX journey. Make your CX strategy sing with Voxai's market-leading cloud contact center capabilities, outstanding contact center expertise & service delivery, and a diverse partner ecosystem that helps achieve your business and operational goals. Voxai is the specialized solution integrator for Genesys products including Genesys Cloud CX and Genesys Multicloud CX.

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Domain created: Jun 2005

www.voxai.com/

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