Support Specialist - Accounting at National Information Solutions Cooperative (NISC) | Torre
Support Specialist - Accounting
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National Information Solutions Cooperative (NISC)

Support Specialist - Accounting

National Information Solutions Cooperative (NISC)
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Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (for United States residents)
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Visa sponsorship: No
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Posted over 2 years ago

Requirements and responsibilities

- NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty consecutive years. - Highly collaborative team environment. - Emphasis on customer service and ability to problem solve and troubleshoot. Would you like to build a career with a company who stresses the importance of solid relationships and presents a challenging work load? NISC is looking for a qualified individual to join our Financials Support team. This position emphasizes customer service and ability to problem solve and troubleshoot. Embrace this opportunity to work in a highly collaborative team environment, while also applying your accounting and business skill set! Responsibilities: - Provides superior customer support to internal and external customers in all encounters. - Assists customers in all aspects of application support including problem solving, training, and on-going support. - Prepares cases and follow-up to resolution. - Performs research of basic application problems, resolves issues for Member/Customers who are using the application and recommends changes or enhancements as directed. - Facilitate and follow up with Member/Customers on basic requests and procedures. - Assists with mass communications to Member/Customers. - Assists with software release process. - Utilizes all support tools as directed. - Conveys customer feedback to product development staff as appropriate. - Perform on-site training or deliver remote application training to Member/Customers via Web Tools. - Provides after hours support. - May develop and deliver training to coworkers as assigned. - May prepare materials and deliver National IT Learning Center classes. - May prepare materials and deliver Member Information Conference (MIC) sessions. - May be called upon to assist in other support areas. - May be called upon to participate on design teams regarding application enhancements. - May be called upon to participate in testing of new product development or enhancements. - May be required to travel to customer sites. - Other duties as assigned.
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