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Posted 5 months ago
Requirements and responsibilities
WHAT YOU WILL BE DOINGCommunicate with end users/businesses to explain the issue(s) and solutions for implementation related questionsProvide technical analysis for the production incidents, resolution, and root cause analysis for the incidentsPublish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating proceduresIdentify, debug and troubleshoot break fix issues and take it to a resolutionRespond and resolve issues within agreed service levelsWork closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offeringsWHAT YOU BRINGStrong Domain knowledge in Identity and Access Management (IAM)Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIMKnowledge and experience in invoking REST/SOAP web services using tools such as PostmanDatabase : Extensive experience in database operations & SQLStrong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)Basic knowledge of operating systems such as Linux, Unix & WindowsPrior experience integrating with any SSO providersExperience working with global Customers and strong customer focusExcellent written and verbal communication skillsKeywords: Cloud, Java, Scripting, Linux, SQLMinimum 5 years experience in implementing various IGA solutions
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