Customer Success Manager at Torre.ai | Torre
Customer Success Manager

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Torre.ai
Torre.ai

Customer Success Manager

Emma
Emma
Work remotely with the team building AI to make recruiting 10x easier and teams 10x happier
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Full-time

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Remote (specific timezone)
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GMT-09:00 to GMT-01:00
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Posted almost 2 years ago

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Responsibilities & more

Welcome to the future of recruitment! We're seeking talented remote leaders to join our team, where AI is at the heart of our operations. If you're passionate about delivering exceptional experiences to clients and candidates, this is the opportunity for you! Your responsibilities will be: - Lead a team of customer success coordinators and agents thriving to give the best experience to our users. - Design and propose processes to improve our interactions with the users. - Ensure we meet the deadlines SLA's for our processes, such as replying to our users and reviewing the jobs posted by talent seekers. - Solve or escalate any issues and promptly triage talent seeker requests. - Grow a customer success team. - Create, own, and execute strategic plans for KPI fulfillment. - Ensure operational excellence in all the processes. 💪 ❗ We’re constrained by our contract, payment provider, and international work laws; unfortunately, we can’t hire candidates from the following countries: ▪ Afghanistan ▪ Burundi ▪ The Central African Republic ▪ Congo Republic ▪ Cuba ▪ Crimea ▪ The Democratic Republic of Congo ▪ Eritrea ▪ Guinea ▪ Guinea-Bissau ▪ Iran ▪ Iraq ▪ Laos ▪ Liberia ▪ Libya ▪ Myanmar ▪ North Korea ▪ Papua New Guinea ▪ Somalia ▪ South Sudan ▪ Sudan ▪ Syria ▪ Vanuatu ▪ Venezuela ▪ Yemen ▪ Zimbabwe
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